A: The pain work on the body of the cars has become discolored.
B: We have looked into the matter and found it was due to a chemical imbalance in the paint used in spraying the vehicles.
A: I'll return the goods to you, postage and packing forward.
B: Actually we are taking these models out of production and calling in all those that we have supplied.
A: That's fine. When do you think we can get the replacements?
B: We have contacted our own suppliers and they said the replacements are on their way to us by express train. You should receive them within a week.
A: This is our initial order with which you and we are far from satisfied.
B: I apologize for the inconvenience and please permit me to point out that this kind of fault rarely occurs in our factory. This is the first time, and I promise, it'll also be the last time.Please trust me.