B: I'm sorry to hear that. But the goods left here were in pedect condition. It was possibly caused by rough handling.
A: Most of the records were either split or wrapped.and many of them were smashed. Besides.l can assure you that there was no rough handling when the goods were unloaded.
B: Well, as you made the arrangement for delivery.l am afraid I can't help you.
A; Yes,we did make the arrangement for delivery. But we instructed you to wrap each piece individually and pack no more than 10 pieces into a crate to allow for easy and safe handling. But this was obviously not done with the consignment.
B: Have you any idea about the damage?
A: We estimate that about 30% of the goods were damaged. And the shipping charges cost us a lot. We would like either repla- cements or a 20% reduction in price.
B: I admit that we were partially responsible for the damage. So let's meet each other half-way and compromise on a lOoto reduction in price on the consignment.内容来自 听力课堂网：http://www.tingclass.net/show-9495-344735-1.html