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外贸英语话题王2-1-2:产品质量

所属教程:外贸英语话题王

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2016年01月17日

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A: We'd like to have you help straighten out the trouble concerning the bicycles.

A:我们希望您能帮我们解决有关自行车产品的麻烦。

B: Ok.can you give me the facts?

B:当然,能讲讲情况吗?

A: We have here a copy of the inspection certificate issued by the Commodity Inspection Bureau and a set of photos. The inspection certificate states that the bikes were found rusty when they were unpacked and the photos taken on the spot back up the findings.

A:这是商检局出具的检验证明书副本和一组照片。检验证明书上说,开箱时发现自行车已经生锈,这些当场拍的照片能证明这点。

B: Are all our bikes like this?

B:我们的自行车都这样吗?

A:不是全部,五辆有锈斑 .

A: Not all.there are 5 0f them that have rust stains.

B:真是太不幸了。我们的厂家对他们的产品质量向来很重视,也可能这些锈斑是海上受潮造成的。如果那样的话,就应该由保险公司负责。

B: This is very unfortunate. Our manufacturer has always attached great importance to the quality of their products. But maybe the rust stains are due to dampness at sea. If thafs the case.the liability should rest with the insurance people.

A:但我们的专家认为,锈斑并不是由于受潮所致,而是由于手工艺粗糙造成的。请看照片可以肯定证明,电镀之前,自行车的除锈工作 搞的不彻底。

A: But our experts are of the opinion that the rust stain are not due to dampness but to poor workmanship. Please look at the picture. They surely prove that the derusting of the bikes before plating was not thoroughly done.

B:恩,看来这次厂家没有达到他们的操作标准。

B: Well. it seems that manufacturers have not lived up to their standard in this case.

A:证据表明,责任是生产商方面的,不在保险公司方面?很显然,厂家没有严格遵照我们合同中规定的加工要求做。

B:对此,我深感抱歉,我们把有毛病的自行车都换成新的。

A:谢谢您把这事解决了。

A: On the strength of this evidence.the responsibility rest with the producer and not with the insurance people. lt's obvious that the manufacturers didn't strictly observe the proceeding requirements as stipulated in our contract.

B: Well.l'm very sorry for this. We'll replace the defective bikes with new ones.

A: Thank you for sorting out the matter for us.

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