B: We have looked into the matter and found it was due to a che-mical imbalance in the paint used in spraying the vehicles.
A: l'II return the goods to you.postage and packing forward.
B: Actually we are taking these models out of production and calling in all those that we have supplied.
A: That's fine. When do you think we can get the replacements?
B: We have contacted our own suppliers and they said the repla- cements are on their way to us by express train. You should receive them within a week.
A: This is our initial order with which you and we are far from sati-sfied.
B:I apologize for the inconvenience and please permit me to potnt out that this kind of fault rarely occurs in our factory. This is the first time,and I promise.it'll also be the last time. Please trust us.
B:给您带来了不便，我深表歉意。请允许我指出 一点，我们的车很少出 这类问题。这是第一次，我保证也是最后一次。请相信我们。内容来自 听力课堂网：http://www.tingclass.net/show-9495-346385-1.html