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业务基础英语口语视频教程(中级):33_Listening to Customers

所属教程:业务基础英语口语视频教程(中级)

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jiangbeibei

2015年11月07日

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小编导语:该视频主要讲述了有关倾听顾客意见的内容。倾听顾客意见对企业而言是至关重要的。从企业层面看,顾客满意度直接影响顾客忠诚度,并最终影响企业的利润水平和竞争能力。接下来咱们一起来观看视频吧!

Social media has made it easier for people to say what they think,..

...and then for companies to actually now hear that...

...because it's created a shared platform.

I think companies that don't listen to their customers shouldn't be in business.

You exist to serve your customers.

If you don't listen to them, then you don't know what they want.

Then, you become irrelevant very quickly.

And now, it's very easy to become irrelevant quickly.

However, it was Henry Ford who said,...

"...Only if I had asked my customers what they wanted,...

...they would have said a faster horse."

In order to have breakthrough change,...

...sometimes you have to take a step back from what the customers are telling you.

They want you to invent or how to improve your product,...

...and then present them with the new thing.


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