世界节假日博览 第4期:客户服务日

　　Customer Service Day is on January the 17th. At least, it is in America. Not sure about the rest of the world. This is a day for companies and businesses to reflect on the importance of providing good customer service. It’s also a day for customer service managers and staff to explore new ways to keep the customer happy. This is the day when the customer really is always right. If everything goes according to plan on Customer Service Day, customers will come again, and again, and again. Staff should always go the extra mile for customers and remember that service is always with a smile. Customer Service Day is also the time for bosses to thank their hardest-working customer service representatives.
　　每年的一月十七日是客户服务日。这一节日至少在美国很流行。这一天，企业将重新认识到提供客户服务的重要性。客户服务经理和员工将探索一些让顾客满意的新方法。在这一天，顾客的意见都是正确的。如果在客户服务日当日的计划一直执行下去，顾客会一直光临，成为老顾客。员工将为顾客倾尽全力，而且还会面带微笑着为顾客服务。顾客服务日也是老板酬谢那些辛勤的客服人员的日子。
　　　What do you think of Customer Service Day? Don’t you think it should be every day? When we look at TV, the Internet or magazines, there are hundreds of ads that tell us how special customers are. How many ads and TV commercials really make you feel important? Perhaps it’s a good time for customers (that’s you) to complain if you don’t get good service. You could remind the sales staff what day it is! If that doesn’twork, ask them if they really think “Customer is King”. Are companies most interested in “keeping the customer satisfied,” or are they just interested in profits? Have you ever visited a customer care websiteor phoned a freephone customer service number? Have you ever complained about poor service? Did it work?
　　你对客户服务日怎么看?你不认为这样的节日应该天天过吗?无论我们是看电视、上网还是看杂志，上百条广告都在讲顾客的重要性。那么，又有多少广告真正让我们感觉到自己很重要呢? 或许，这一天，顾客也可以倒倒苦水。你可以提醒一下销售人员，问他们今天是什么日子!如果这不奏效，问问他们他们是否把顾客当上帝。企业是更看重顾客的满意度，还是更看重利益?你曾经打开过客户服务的网站吗，或是打过免费的顾客服务热线?你曾经抱怨过服务态度问题吗? 管用吗?
　　1.customer service 客户服务
　　We aim to maintain high standards of customer service.
　　我们的目标是保持高标准的客户服务。
　　2.complain about 抱怨
　　Besides, what did I have to complain about?
　　另外，我还有什么可抱怨的呢?
　　3.be interested in 对……感兴趣
　　And why should anyone be interested in listening to our cough?
　　别人又凭什么来听我们的咳嗽呢?
　　4.plan on 打算
　　I hope this time they will not put my plan on the shelf.
　　希望这一次他们不会搁置我的计划。