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职位描述（简介） Job Description（Brief）

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Subject：2 vacancies for technical support representatives

The Technical Support Division has positions open for two technical support representatives in the Shanghai office. Both positions require a BSc.in computer science and three years experience in the software industry.The closing date for applications is May 5.Interested persons should submit an application with a resume and a cover letter.

Technical support representatives provide telephone and on-line assistance to users of Shanghai's Vision and Mainline software products. Duties include：

·handling telephone inquiries

·answering on-line questions

·faxing hardcopy answers from our database

Questions concerning these positions can be answered by Eric Wang in Human Resources, extension 5555.

主题：招聘两个技术支持人员

技术支持部门现有两个上海办公室的技术支持人员职位空缺。两个职位都需要是计算机专业本科毕业生，并且有3年在软件行业的工作经验。感兴趣者请提交个人简历和求职信。申请的截止日期为5月5日。

技术支持人员的工作是为上海视讯及主线公司的软件产品用户提供电话和在线帮助。具体职责包括：

·处理电话咨询

·在线回答问题

·通过传真方式，发送从公司数据库中获取的答案。

有关此职位的问题由人事部埃里克·王具体回答，分机5555。