服务英语·迎客服务 知识加油站

1．顾客进入餐厅后，站在门口迎宾的服务员要非常友好、亲切地向顾客打招呼并领位。如：

Good morning. Sir/Madam. I'm glad to see you! 早上好，先生/女士。很高兴见到您。

Sir, your table is ready. We have been holding it for you. 先生，您的餐位已经准备好了。我们正恭候您的光临。

The table is ready now. This way, please. 您的位置已经准备好了，这边请。

如果餐厅没有空位，服务员要非常礼貌并诚恳地请客人等待片刻，并为客人提供等待的空间和茶水。如：

I'm afraid there are no other places free at the moment. Would you mind waiting for a while? 恐怕现在没有空座，您介意稍微等一会儿吗？

The restaurant is full now. Do you care to wait about 20 minutes? 餐厅现在已经满了，您介意等20分钟吗？

Would you care for a drink in the lounge while you are waiting? 您可以在休息室喝杯饮料稍等一会儿吗？

I will seat you as soon as we have a table. 一旦我们有空位会立马给您安排的。

2．饭店接待员的工作在客人到达时问候客人，安排就坐和预订。所以在大多数情况下，接待员在安排客人就座之前，都要问清客人的人数和是否预订了座位，然后再引导客人入座。如：

Do you have a reservation? Under what name, please? 您有预订吗？请问名字是什么？

When did you make the reservation? 您什么时候预订的？

Under whose name was the reservation made? 请问你是用谁的名字预订的？

How many persons are there in your party？你们是一行几个人过来用餐的？