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> 行业英语 > 职场英语 > 商务英语职场王 >  第69篇

拉近客户关系——考察工厂 Factory Tours

所属教程:商务英语职场王

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2020年11月07日

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考察工厂 Factory Tours

要让客户对你的产品和服务都有所认知(learn about),最有效的途径就是请他参观你的工厂。工厂考察是发展持久性合作伙伴关系(lasting business partnerships)的重要因素。通过现场考察,买家对你的产品质量和工艺都可以放心(assured of)。

考察通常从会议室或办公区的欢迎致辞开始,大约两分钟的时间。

☉Welcome to our factory site.It’s a pleasure to have you visit this morning.

欢迎您来到我们的工厂。今早您能大驾光临让我们倍感荣幸。

☉Let me be the first to welcome you to Milton Manufacturing.We hope you enjoy your tour today.

首先请允许我对您到访米尔顿制造表示热烈欢迎。我们希望您今天的考察愉快。

☉Since it’s your first time to visit our factory, I want to be sure to answer any questions you might have.

由于这是您第一次来访问我们工厂,我很愿意解答您的任何问题。

☉Please feel free to ask questions at any time during our presentation.

在我们介绍期间,您有什么问题可以随时提问。

☉We’ll start our tour by introducing a little more about our company organization.

我们将通过对我们公司机构的进一步介绍来开始我们的考察。

☉We’d be delighted to conduct a tour for you when you are in the area.

我们非常乐意带领您在该地参观。

☉Please make yourselves at home.

一切自便,不用客气。

全面概述

对公司的产品、服务和项目做一个全面概述(broad overview),同时对重要环节做详细介绍。这部分的介绍也应该在会议室或主办公区,大约5分钟的时间。

☉We’ll be able to see each step in the production process, from initial designing to finished product.

我们将看到从最初设计到成品的每一步生产过程。

☉During our tour, you will see the precision craftsmanship coming together at every step in production.

在参观的过程中,您将看到每一个生产环节的精湛工艺。

☉Ningbo Toy Manufacturing has been in the toy business for over thirty years.

宁波玩具制造从事玩具生意已经30多年了。

☉We export our products to over 60 nations and territories.

我们的产品出口到60多个国家和地区。

☉Our quality control processing has been awarded national recognition for three years consecutively.

我们的质量控制处理技术已经连续三年得到了国家的认证。

☉You’ll see that in our factory, safety first is our motto.

在我们的工厂中您将看到,“安全第一”是我们的座右铭。

☉You will meet the dedicated team that makes up the Ningbo Toy Manufacturing family.

您将见到组成宁波玩具制造大家庭的精英团队。

☉We engineer and build quality products that will give consumers many years of enjoyment.

我们设计和生产的高质量产品使我们的客户受益多年。

参观贯穿整个厂区

每个环节大约3到5分钟。每个环节上介绍内容应包含:

●这里是哪一道流程?

●有什么用途?

●此流程的结果是什么样的?

●工艺和质量监控以及别的相关信息(pertinent information)。

☉Here’s where……

这里是……

☉You can see……

您可以看到……

☉I’d like to draw your attention to……

我希望您能留意到……

☉If you look carefully, you’ll notice……

如果您仔细看的话,您会发现……

☉Let me introduce……

让我来介绍一下……

总结(wrap-up)和问答阶段:做一个综述并给出提问时间,大约5分钟。

☉That’s about it.Does anyone have any questions?

大致就这些了。谁有什么问题吗?

☉Now we come to the end of the tour.Any questions?

现在我们的参观进入了尾声。有什么问题吗?

☉If you have any further questions or want to know more, simply send us a note through the Customer Relations or call us.

如果您还有别的什么问题或想了解更多,您可以通过客户公关部留言给我们或者打电话给我们。

总结

客户如果不是为了眼见为实、知根知底,一般不会不远万里前来考察一个工厂。为了让客户不虚此行,在参观过程中你可以把公司的服务意识、质量信心、负责态度贯穿其中。这样客人在下订单的时候才不会有太多的顾虑和担忧。

Words 单词表

craftsmanship工艺

dedicated专用的;杰出的

enjoy欣赏;享受

export出口

motto座右铭,格言

overall全部的,全面的

precision精密

presentation介绍

production生产

spend花(时间)

team组,队

territory地区,区域

welcome欢迎

Phrases 短语表

(any thing)you might have您有任何(事/come together走到一起,集合需求)

wrap up完工,结束

draw attention to……对……表示注意

factory site厂址

feel free无需拘束,不用客气

finished product成品

initial design初步设计;原设计

let me be the first to welcome you首先请允许我对您表示欢迎

make up化妆;补偿

production process生产程序

quality assurance质量保证

quality control质量监控

question and answer问答

raw materials原材料

safety first安全第一

the(name of organization)family(某机构)的大家庭

be in business从事贸易;做生意

实景对话1

A:Welcome to our factory site. It's a pleasure to have you visit this morning.

Let me be the first to welcome you to Ningbo Toy Manufacturing. Wehope you enjoy your tour today.Since it's your first time to visit our factory, I want to be sure to answer any questions you might have.Also, Please feel free to ask questions at any time during our presentation.

B:I have a question. How long will the tour last?

A:We'll spend about 5 minutes in orientation,20 minutes on the factory floor, and about 5 to 10 minutes wrapping up with question and answer at the end. Overall, the tour should last no more than half an hour.During our tour, you will see the precision craftsmanship coming together at every step in production.We'll be able to see each step in the production process, from initial design to finished product.You'll also meet the dedicated team that makes up the Ningbo Toy Manufacturing family.

B:How long has Ningbo Toy Manufacturing been in business?

A:Ningbo Toy Manufacturing has been in the toy business for over 30 years.

We export our products to over 60 nations and territories.

A:欢迎您来到我们厂。今早您能大驾光临让我们倍感荣幸。首先请允许我对您光临宁波玩具制造表示热烈欢迎。希望您考察愉快。由于这是您第一次访问我们工厂,我很愿意解答您的问题。当然,在我们介绍期间,您随时可以提问题。

B:我有个问题,我们的考察将会持续多长时间?

A:我们将花5分钟做介绍,20分钟参观工厂车间,最后还有5至10分钟的问答。整个参观加起来不会超过半小时。在参观的过程中,您将看到每一个生产环节的精湛工艺。我们将看到从最初设计到成品的每一步生产过程。您也将见到组成宁波玩具制造大家庭的精英团队。

B:宁波玩具制造成立多久了?

A:宁波玩具制造从事玩具生意已经30多年了。我们的产品出口到60多个国家和地区。

实景对话2

A:I'd like to draw your attention to this machine over here. This machine controls the temperature of the raw materials before they are poured into the metal molds. You can see, the machine is equipped with several internal temperature gauges.If you look carefully, you'll notice that the gauges are connected to our overhead computer system.We monitor the temperature within a tenth of a degree Celsius.

B:Is that really necessary?

A:For safety reasons and for quality assurance, we make sure the temperature is not too hot. You see, in our factory, safety first is our motto.

B:You said the temperature monitoring is also for quality assurance?

A:Yes, it is. Our quality control processing has been awarded national recognition for three years consecutively. Let me introduce Mary Lin, one of our quality control managers.Mary, can you share with our visitors more about what we do to make sure the quality of our products is second to none?

C:Certainly!

A:请您注意看这边的这台设备。这台设备控制着原材料在浇灌到金属模具之前的温度。您可以看到这个机器配备好几个内置温度计。如果您仔细看,您会发现温度计是和我们头顶的电脑系统相连的。我们将温度控制在十分之一摄氏度以内。

B:有必要吗?

A:出于安全和质量的考虑,我们要确保温度不能太高。您看到了,在我们工厂,“安全第一”是我们的座右铭。

B:您刚说到的温控也是出于质量保证的考虑吗?

A:是的。我们的质量控制技术已经连续三年获得了国家的认证。我给您介绍一下我们的质量控制主管之一玛丽·林。玛丽,你能否给我们的客人介绍一下我们在确保质量方面所做的工作?

C:好的。


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