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> 行业英语 > 职场英语 > 商务英语职场王 >  第76篇

介绍自己和公司——介绍你的服务 Describing Your Service

所属教程:商务英语职场王

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2020年11月14日

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介绍你的服务 Describing Your Service

在介绍你所服务的机构时,与其大肆渲染公司的光荣历史和辉煌业绩,不如细致介绍一下公司能为客户提供的服务,这才是与客户的需求息息相关的方面。

如果能够成功地解答“我们都干吗”就代表着对公司服务的描述已基本到位,再通过一些例子说明我们怎么做,做什么。

☉Let me give you an overview of our services.

让我来总体介绍一下我们的服务。

☉This is what we can do for you.

这就是我们能够为您做的。

☉Let’s go over a few of our service options.

让我们大致了解一下我们的服务项目。

☉I’d like to introduce a few of our services.

我很愿意介绍一下我们的一些服务。

☉Here’s a list of our current services.

这里有一张我们最新的服务清单。

☉We can help you find the best solution for your situation.Let’s take a look!

我们能够为您的情况找到最好的解决方案,请过目。

时间对比

在详细描述(detailing)服务的同时,可以提供一些实例来说明以前是怎么做的。这样,客户就可以了解你们的服务经验了。

☉Here’s a list of our past clients.As you can see, we have provided solutions for many internationally known corporations.

这里有一张我们以往客户的名单。正如您所看到的,我们曾向许多国际知名企业提供解决方案。

☉We’ve provided comprehensive marketing consulting in over sixty major industries since first opening our doors in 2001.

从2001年开业起,我们相继为60多家大型企业提供了全面的市场咨询。

☉We were partners for the Beijing 2008 Olympic Games.

我们是北京2008年奥运会的赞助商。

☉In the past four years, we have expanded our services to include not only traditional markets, but also non-traditional and international arenas.

在过去的4年里,我们将我们的服务从传统型市场拓展到非传统型市场和国际领域。

☉Today we offer a full range of services for public and private companies of any size.

我们现在提供各个级别的、不同层次的对国有企业和私营企业的服务。

☉We offer both commercial and corporate services.

我们既提供商业服务也提供企业服务。

☉There is no client too large, and no client too small.We can help you find customized solutions for every problem.

我们没有太大不能做的客户,也没有太小不愿做的客户。我们可以帮助您为任何问题找到解决方案。

有针对性

在介绍服务的同时,可以通过提问或回答问题来观察听众的兴趣点,并详细地讲解。

☉Tell us about your needs and let us recommend the best services solution for your business.

告诉我们您所需要的,我们可以为您的业务提供最好的服务方案。

☉Let’s start with the basics.I can help you find out everything you need to know about our services, including how they work and what you need to get started.

那我们从基础讲起吧。我可以帮您查到任何您想了解的有关我们服务的内容,包括如何运作和您需要如何开始。

☉Can you tell me more about your specifications?I want to find a solution that will work best for you.

您能否再告诉我一些您的细节要求?看我能否为您找到最适合的方案。

☉Tell me your type of business, I can help compare the service solution best suited for your industry.

告诉我您业务的类型,我能帮您找到与您的行业最匹配的服务方案。

服务宗旨

介绍服务宗旨的目的在于体现服务的专业化,增强客户对你们的信心,并对所提供的服务在总体上有一个把握。

☉Our mission is to help clients achieve their most ambitious marketing goals and strategic communication objectives. We do this by providing strategic counsel, creative solutions, and responsive services.

我们的使命是帮助客户实现其最雄心勃勃的营销目标和战略传播目标。我们实现的途径是提供战略咨询、创造性的解决方案和反应迅速的服务。

☉Our firm’s mission is to provide a high quality, creative, and result-oriented legal team to individuals and businesses.Our services allow us to be a primary resource and partner for our client’s growth and development.

我们公司的使命是为个人和企业提供一个高品质、创新、注重实效的法律小组。我们的服务使我们成为客户成长和发展的第一资源和合作伙伴。

有效回答

准确并积极地回答客户提问能体现服务的专业化。当客户根据自己的实际需要提出问题的时候,应当详细解释,以期让客户满意。

A:What exactly is included in your service package?

B:There are several options for our services, depending on your needs. We offer a full-service option, as well as custom designed, depending on what works best for you.

A:你们的全套服务到底包括哪些?

B:我们的服务有不同的类型,这取决于您的需求。我们提供全方位服务项目,也包括客户定做,要看哪种对您最有利。

A:How long will our service contract last?

B:Depending on the needs of your company, we can make arrangements for the contract to last from 6 months all the way up to 5 years.

A:你们的服务合同签多长时间?

B:这要看您公司的要求,我们的合同可以调整,从6个月到5年不等。

总结

说清楚我们是干什么的不难;要让你的介绍正好落在客户的心坎上,则没那么简单。从服务的宗旨到服务项目,再到服务的效果,以及服务的实例,总之要想客户所想,让他们感觉钱会花在实处。介绍中,要热情体贴、不急不躁、耐心周到,让客户切实感受到你们的良好服务。

Words 单词表

arena领域,区域

asset资产,财产

basics基础要素

brochure小册子

client客人

comprehensive全面的,广泛的

consulting咨询的

corporate法人的,公司的

industry行业;工业

IT信息技术

offer提供

option选择

recommend提议,劝告

solution解决方法,方案

switch开关;转变

Phrases 短语表

aim to(do sth)打算做……

all the way up to一直到

company literature企业资料

customized solutions量身定做的方案

feel free轻松随便,无所拘束

go over(sth)将……过一遍,讲解

in particular特别,尤其

in the market(for sth)寻求……

include in(package)包含

make arrangements做安排

non-traditional非传统的

on site service现场服务

over the phone通过电话

personal banking个人银行业务

service contract服务合同

service package服务组合,一套服务

be in good hands可靠的,放心的

start with首先,以……起始

troubleshooting疑难排解

实景对话1

A:Hello, welcome to Happy Valley Bank. Can I help you?

B:Uh……Yes. Actually, I was hoping to find out more about what kind of services your bank offers. We are considering switching banks.Can you tell me more about what options I have with Happy Valley?

A:Certainly!I'd be happy to go over some of our services with you. Let's start with the basics. I can help you find out everything you need to know about our services, including how they work and what you need to get started.Is there anything in particular you are interested in?

B:Yeah. Actually, we were hoping for some financial consulting.

A:We've provided comprehensive financial consulting for over sixty major industries since first opening our doors in 2001. In the past four years, we have expanded our services to include not only traditional markets, but also non-traditional and international arenas.We offer both commercial and corporate banking services.

B:Well what about personal banking?

A:Yes, of course, we also have individual banking. There is no client too large, and no client too small. We can help you find customized solutions for every problem.Tell us about your needs and let us recommend the best services solution for you.

A:您好,欢迎光临欢乐谷银行。有什么可以为您效劳的?

B:嗯……是这样的,我一直都想对贵行提供哪些服务有更多的了解。我们正在考虑换家银行。您能否详细地讲解一下在欢乐谷我都有哪些选择?

A:当然,我很乐意把我们的一些服务给您讲一遍。那我们从基础的讲起吧。

我可以帮您查到任何您想了解的有关我们服务的内容,包含如何运作和您需要如何开始。看有没有您特别感兴趣的?

B:是的,事实上,我们希望能够进行些金融方面的咨询。

A:从2001年开业起,我们相继为60多家大型企业提供了全面的金融咨询。

在过去的4年中,我们将我们的服务从传统型市场拓展到非传统型市场和国际领域。我们不仅提供商业服务,也提供企业银行服务。

B:那个人银行业务呢?

A:是的,当然我们也有个人银行业务。我们没有太大不能做的客户,也没有太小不愿做的客户。我们可以帮助您为任何问题找到解决方案。告诉我们您所需要的,我们可以为您推荐最好的服务方案。

实景对话2

A:Our mission is simple. We want to help you make technology an asset for your business, not a problem. Our services are aimed to do that.We can help you evaluate your needs and build a custom service arrangement.

B:That sounds great!We are currently in the market for a new IT support team. Can you tell me more?

A:Sure. Well, to start with, here's a list of our past clients.As you can see, we have provided solutions for many internationally known corporations. You're in good hands when you put your IT concerns with us.

B:What exactly is included in your service package?

A:There are several options for our services, depending on your needs. We offer a full-service option, as well as custom designed, depending on what works best for you. We offer on-site service as well as over-the-phone troubleshooting.

B:How long will our service contract last?

A:Depending on the needs of your company, we can make arrangements for the contract to last from 6 months all the way up to 5 years.

B:Do you have any company literature I can take with me?

A:Yes, of course. Here's our brochure.Feel free to take a look and ask any questions you might have. Can you tell me more about your specifications?I want to find a solution that will work best for you.

A:我们的任务很简单,就是要帮助您将技术转变为价值,而不是问题。这就是我们的服务宗旨。我们会帮助您对您的所需进行评估,然后建立客户服务安排方案。

B:听起来不错!我们正在寻找一个新的IT支持小组,您能否说得更详细些?

A:当然,我们先看一下这一张我们以往客户的名单。正如您看到的,我们为许多国际知名的企业提供方案。把您对IT的担忧交给我们,您就可以高枕无忧了。

B:你们的全套服务到底包括哪些?

A:我们的服务有不同的类型,这取决于您的需求。我们提供全方位服务项目,也包括客户定做,要看哪种对您最有利。我们提供现场服务也提供电话指导排除障碍。

B:你们的服务合同签多长时间?

A:这要看您公司的要求,我们的合同有效期可以调整,从6个月到5年不等。

B:贵公司有能带走的介绍资料吗?

A:当然有,这是我们的手册。您可以了解一下,有什么问题就尽管问我。您能否再告诉我一些您的细节要求?看我能否为您提供最合适的方案。


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