导购口语 第197期:退换服务(1)

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https://online2.tingclass.net/lesson/shi0529/10000/10322/197.mp3

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Conversation 1

A: Hello, Pauline's Furniture Store, Faye speaking. How may I help you?

A：您好，宝林家具行，我是费伊。有什么可以为您效劳的吗？

B: Hello, I ordered a dining table last week. The order arrived today, but there are several scratches on the surface of the table. I would like to exchange it.

B：你好，我上星期订购了一张餐桌。今天已经送到了，但桌面上有些划痕。我想换货。

A: I'm terribly sorry about that. We could take it back and deliver a new one to you early next week. Would that suit you?

A：我对此感到非常抱歉。我们可以收回该产品，并在下星期初送一张新的给您。这对您来说方便吗？

B: Well, I'm hosting a dinner party this weekend. Couldn't you make it any sooner?

B：这个嘛，我这个周末要举办一场晚宴。可否安排早一点。

A: If you'll hold, I'll just check with the delivery department.

A：请稍后，容我向送货部查询一下。

B: OK, thank you.

B：好的，谢谢你。