职业技术英语口语 第38期:供货商和承包商 产品质保

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A product guarantee

产品质保

A: Can you tell me what's included in your warranty?

A:你可以告诉我什么包括在你们的保修范围吗？

B: Certainly. The product has a two-year guarantee. If it breaks down during that period we offer a replacement unit completely free of charge. Our products are very reliable but we recommend you take out an extended warranty. This covers you for a further two years.

B:当然可以。本产品有两年质保期。如果在质保期出现毛病，我们换件免费。我们产品的质量非常可靠，但是我们建议你购买延长质保。这又可以延长两年质保。

A: I see.What does that include?

A:我明白了。延长质保包含什么？

B:It covers all parts and labour, except for normal wear and tear of course.

B:它包含所有零件和人工服务，当然除了正常磨损和破损外。

A:What sort of response time do you guarantee?

A:你们保证那种类型的回应时间？

B: Our engineers are on call 24 hours a day We guarantee someone will be with you within four hours, but in practice it's often much sooner.

B:我们的工程师一天24小时在线。我们保证工作人员会在四小时之后给予回应，但在实际中会更快。

A: Are there any exclusions?

A:没有除外的内容吗？

B:Not really. It's a very comprehensive warranty. I’ll put a copy in the post to you and you can read through the small print.

B:没有。这是一个很周详的质保。我给你寄一份，你可以认真看一下附属细则。