服务英语·维修服务 知识加油站

服务英语·维修服务 知识加油站

售后服务的定义及包含的内容

Definition：定义

After-sales service is various service activities provided after the sales. From the market of view, after-sales service itself but also is a means of promotion.

售后服务，就是在商品出售以后提供的各种服务活动。从推销工作来看，售后服务本身也是一种推销手段。

Service content：服务内容：

On behalf of consumers to install, debug products;

According to the request of consumer, the use and other aspects of technical guidance;

To ensure the supply of repair parts;

Responsible for the repair service;

带消费者安装、调试产品；

根据消费者要求，进行使用等方面的技术指导；

保证维修零配件的供应；

负责维修服务；