服务英语·餐位预订 黄金句

服务英语·餐位预订 黄金句

1. 问候和致谢

1) Good morning. Xinhua Restaurant at your service. May I help you?

早上好，新华饭店随时为您服务。有什么需要帮助的吗？

2) Good afternoon. This is Western Restaurant. Wang Lin speaking. What can I do for you?

下午好，这里是西方饭店，我是王林，能为您做些什么吗？

3) Thank you for calling us. We look forward to seeing you at 8: 00 p.m.

感谢您的来电，期待在晚上8点见到您。

4) We are expecting you to come./We look forward to welcoming you./We look forward to having you with us.

我们期待您的光临。

2. 询问基本信息

1) How many persons, please?/How many people are there in your party?/How many of you may we expect in your party?

请问你们一共有多少人？

2) When would you like to take the table?/When can we expect you to come, sir?/What time will you arrive?

你们打算什么时候前来就餐呢？

3) For which day would you like to make the reservation?

您想要预订哪一天的呢？

4) Would you like a table by the window?

您想要一个靠窗的座位吗？

5) Which one would you like, a table in the hall or a private room?

您是想要在大厅里就餐还是想选择单独的包房？

6) Would you prefer the smoking or non-smoking section?

你们希望在吸烟区还是无烟区就餐？

7) How about the non-smoking area? It is also quiet.

非吸烟区怎么样？那里也非常安静。

8) Would you like a table or a booth?

你们想在大厅就餐还是在雅座就餐？

9) What name shall I put the reservation under?

请问我在预订一栏应写谁的名字？

10) May I have your name and telephone number?/Your name and telephone number, please.

请问您的姓名和电话号码分别是什么？

11) Could you spell your name?

能否拼一下您的名字？

12) Could you repeat it?

能否请你重复一遍？

13) Would you like to make a guaranteed reservation by credit card?

您愿意用信用卡来担保预订吗？

14) Is there any minimum charge for my table?

请问我们订的桌子有没有最低消费？

15) We'd like to reserve a quiet private room.

我想预订一个安静点的包房。

3. 查询座位

1) Could you wait a minute, please? I'll check the availability.

能否请您稍等片刻，我得查看一下是否还有空位。

2) Please wait a minute. I'll check it for you.

请稍微等一下，我去帮您查看一下。

3) Would you like to wait a moment or let me call you back later?

您能否稍等片刻或者我稍后再给您打回去？

4) I'll call you back after checking the reservation list.

我会在查看好预订信息后给您打回去的。

4. 向客人介绍餐厅情况及政策

1) We're open round the clock./We're open 24 hours.

我们全天（24小时）营业。

2) Our restaurant opens at 6:00 in the morning, and closes at 00:00 at night.

我们餐厅早上6点开始营业，晚上零点关门。

3) Please be aware that the reservation will be kept for 30 minutes after the reserved time. It means that you ordered a table for 6:30, and we will hold the table for you till 7:00 p.m. We will give it to other guests after 7:00 p. m.

请您注意一下，预订的座位将为您保留30分钟。那就是说您预订晚上6：30的餐位，我们会为您留位到7点，7点之后我们将会把座位让给别的客人了。

4) Since we have a long waiting list, we would appreciate your call if you are unable to come.

因为还有很多客人需要订座，如果不能来的话请电话通知。

5) The private room has its own telephone and toilet room.

包房自带有电话和洗手间。

6) There is no corkage fee for bringing in liquors.

自带酒水是不收开瓶费的。

7) All liquors brought in will be subject to a 20% service charge based on the market price of the liquor.

自带酒水会按照该酒市场价格的20%收取服务费。

8) A 10% discount will be offered to those holding a VIP card issued by our restaurant.

有贵宾卡可以按规定享有9折优惠。

9) There isn't a minimum charge for a private room from 14:00 to 15:30.

14点至15点半包房不设最低消费。

10) Sorry. We don't allow dogs to come in.

我们不允许带狗。

5. 无法满足客人的预订要求

1) I'm sorry, our restaurant is fully booked at that time.

很抱歉，我们餐厅那时已经被预订满了。

2) Would you mind changing your time? Tables will be available at 7:30 p.m.

您能否更改一下时间？7点半就有空位了。

3) I'm afraid the tables by the windows are fully reserved.

恐怕靠窗的座位都已经被预订满了。

4) I can't guarantee a table for you at that time. But we'll try our best.

我不能确保那时会有空位，不过我们会尽全力的。

5) I'm sorry. The tables by the window are all occupied.

对不起，靠近窗户的位置全都有人了。

6) Sorry, the private rooms have already been reserved. Shall we reserve another table for you?

抱歉，包房都已经被预订满了，我们能否为您预留一张其他的餐桌？

7) Sorry, we do not have reservation service today, because we have a banquet service tonight.

对不起，因为承接了宴会服务，我们今天不对外预订。

8) Sorry, we do not have reservation services for morning tea.

抱歉，我们的上午茶不接受预订。

9) Sorry, but there is only one table left that seats six people.

只有一张六人桌了。

10) I'm afraid there are no tables you want. Would you mind changing one?

恐怕没有您想要的座位了。能否给您换一个呢？

11) I am terribly sorry, we are all booked up at that time. How about half past nine?

很抱歉，那个时段的座位都已经订满了。您觉得9点半如何？

6. 确认预订

1) I would like to confirm my reservation for tomorrow night, please.

我想确认一下我明晚的预订信息。

2) I'm afraid that we have no record of a reservation for that date under your name. Shall I make a reservation for you now?

我们这里恐怕没有您在那天的预订记录。需要我现在帮您进行预订吗？

3) Your reservation is for a private room at 6: 30 this evening.

您预订的是今晚6点半的包房。

4) Is this a new reservation or a confirmation call?

您这个电话是新的预订还是确认预订？

5) Your reservation/table is confirmed.

您的预订已经确认好了。

7. 更改预订

1) I'd like to change my reservation from 6:30 p.m. to 7:30 p.m.

我想把我的约定时间从下午6点半改到7点半。

2) We'll change the reservation for you.

我们会为您变更预订时间的。

3) I'd like to change a reservation.

我想变更预订。