服务英语·抱怨和意外 黄金句

服务英语·抱怨和意外 黄金句

1. 顾客抱怨

1) I'd like to make a complaint about your restaurant service. The waiter was very rude.

我要投诉你们的餐厅服务。侍者态度很粗鲁。

2) The steak was recommended, but it is not very fresh.

尽管牛排是你们的拿手菜，可是它并不新鲜。

3) The chicken is overdone.

这鸡烧的太老了。

4) The dishes have no taste at all.

这些菜一点味道都没有。

5) I want to speak to your manager right now.

我要见你们的经理，我要求马上见他。

2. 处理投诉时常用语句

1) We'll try our best to solve the problem.

我们当尽力为您解决问题！

2) I'm sure the waiter didn't mean to be rude. Perhaps he didn't understand you correctly.

相信服务员并不是有意无礼，他只是可能没有听懂您的意思。

3) I'm sorry, sir. There must be some misunderstanding.

很抱歉，先生。我想这里面可能有点误会。

4) I'm terribly sorry. But that is the situation. Please take a seat. I'll soon have something arranged for you.

很抱歉，但情况已是如此，请坐一会儿，我尽快为您作安排。

5) Thank you for telling us about it. I'll look into the matter at once.

先生，感谢您为我们提供这些情况，我立即去了解。

6) Sorry, sir. I'll solve the problem for you as soon as possible.

先生很抱歉，我将尽快地解决这个问题。

7) I'm afraid you have misunderstood what I said. Perhaps I can explain again.

恐怕您误会了我的意思，我能解释一下吗？

8) I'm awfully sorry for my carelessness.

对于我的粗心大意我非常抱歉。

9) I am awfully sorry that we are short of help today.

我感到十分抱歉因为我们今天人手少有些不够。

10) Please accept my apology on behalf of the hotel. I'll contact his manager right away.

我代表饭店向您致歉，请您接受。我会马上联系他的经理。

11) I will make a note of that. Everything will be taken care of.

我会记住那件事，一切都会安排好的。

12) I am sorry to have caused you so much trouble, but I will manage to solve the problem before long.

我很抱歉为您带来了如此多的不便，但我会想办法很快解决这个问题的。

3. 饭店补救措施

1) I'll talk to the chef and see what he can do.

我去和厨师商量一下，看看他能否给予补救。

2) If you don't like this dish, how about getting you another one?

如果您不喜欢这道菜，是不是换个别的？

3) Would you like it cooked a little more?

您愿意把它再煮一下吗？

4) Once it's ordered and served, it can't be exchanged.

凡是点的菜上桌以后是不能换的。

5) I'm sure everything will be satisfactory again next time you come.

相信下次您再来时，一切都会使您称心满意。

6) Would you like to try something else? Complimentary, of course.

您想不想吃点别的什么？当然了，这算是餐厅的小小敬意。

7) I am terribly sorry. I can offer you something else if you like. That will be on the house, of course.

非常抱歉，如果您愿意，我们可以给您上点别的菜。这当然是算是本店免费招待的。