服务英语·银行服务 情景对话

服务英语·银行服务 情景对话

1. 货币兑换

S=Staff (职员) C=Customer (顾客)

S: May I help you?

您需要什么服务吗？

C: Yes. Do you exchange foreign money here?

需要。请问你们这儿兑换外币吗？

* * *

S: Yes. Our bank is authorized to deal with the foreign exchange business. Please go to Counter No. 2. That's the foreign exchange counter. It's over there.

可以。我行经授权可以办理外汇业务。请到2号外汇柜台办理。就在那边。

C: What kinds of currencies do you change?

贵行兑换哪几种货币？

* * *

S: Nowadays, we can change three currencies, US dollars, Japanese Yen and HK dollars.

目前我们储蓄所只能兑换三种货币，美元、日元和港币。

C: Can I buy Chinese yuan with American dollars?

请问我可以用美元兑换人民币吗？

* * *

S: Certainly. What's the amount you want to change?

当然可以。您要换多少？

C: 200 US dollars.

200美元。

* * *

S: Please fill in the exchange memo and show me your passport.

请填写兑换单，并出示您的护照。

C: Could you tell me what today's exchange rate for US dollars is?

您能告诉我今天的美元汇率是多少吗？

* * *

S: It's 826.44 RMB per hundred US dollars. Remember to sign your name on the memo.

100美元兑826.44元人民币。别忘了在兑换单上签名。

C: Here you are.

给你。

* * *

S: Here is the money, and also your passport and exchange memo. Please check it.

给您钱，还有护照和兑换单。请核点一下。

C: It's right.

没错。

* * *

S: By the way, keep your exchange memo. You may convert the rest RMB back into foreign currency when you leave China.

顺便提一下，保管好您的兑换单，离开中国时您可以把未用完的人民币兑换成外币。

C: I see. Thanks for the information.

我明白了。谢谢你的提醒。

* * *

S: Not at all.

不客气。

2. 取款

S=Staff (职员) C=Customer (顾客)

S: Is there anything I could do for you?

需要我为您做点儿什么吗？

C: Yes. I want to withdraw some money from my VISA card.

我想从维萨卡上取一些钱。

* * *

S: Please fill in a withdrawal form and show me your passport.

请填写取款凭条，出示您的护照。

C: Okay. Here you are.

行。给你。

* * *

S: How much do you want?

您想取多少钱？

C: 500 US dollars.

500美元。

* * *

S: Here is the money and your passport. Please check it.

拿好您的钱和护照。请核对一下。

C: No problem.

没问题。

3. 信用卡挂失

S=Staff (职员) C=Customer (顾客)

C: Hello! Is it Bank of China?

喂！是中国银行吗？

S: Yes. This is the Client Service Center of Bank of China. What can I do for you?

是。这里是中国银行客户服务中心。需要我为您做什么事吗？

* * *

C: I'm John Smith from America. I lost my Great Wall International Card.

我是美国人，名叫约翰•史密斯。我把长城国际卡弄丢了。

S: Don't worry about it. When did you lose it?

别着急。什么时候丢的？

* * *

C: About an hour ago.

大约一个小时以前丢的。

S: Do you remember your card number?

您记得卡号吗？

* * *

C: Well, it may be 2630, 1611, I just remember the last eight digits.

嗯，可能是2630，1611，我只记得后八位数字。

S: Do you have a PIN number?

有密码吗？

* * *

C: Yes. It's 575859.

有的。密码是575859。

S: Where are you now?

您现在在哪儿？

* * *

C: I am in Yangzhou right now.

我现在在扬州。

S: Do you have any proper credentials with you, say, your passport?

您身边带着有效身份证件吗，比如说护照？

* * *

C: Yes. I have my passport.

对，我带着我的护照。

S: Please tell me the number of your passport.

请告诉我您的护照号码是多少。

* * *

C: CN352467.

CN352467。

S: All right.We will freeze your account temporarily based on your loss report application and identity certificate. You should go to the card issuer to follow up with the bank formally tomorrow and then renew a card.

好的。根据您的挂失请求，您的账户将暂时被冻结。明天您可以到信用卡发行机构正式申请挂失，然后换新卡。

* * *

C: Thank you. But I don't have any money. What should I do?

谢谢。但我现在身无分文，该怎么办呢？

S: You may go to any business office of Bank of China to ask for an Emergency Assistance Service.

您可以到就近的中国银行网点，要求紧急援助服务。

* * *

C: Thank you very much.

非常感谢。

S: You are welcome. Our 24-hour hotline, 95566, brings you in direct contact with our Client Service Center.

应该的。只要您拨打24小时热线电话，95566，客户服务中心随时为您效劳。