服务英语·结账退房 情景对话

服务英语·结账退房 情景对话

1. 信用卡支付

S= Staff (员工) G= Guest (宾客)

S: Good morning, sir. May I help you?

早上好，先生，我能为您提供什么帮助吗？

G: I'd like to pay my bill now.

我想现在结账。

* * *

S: Your name and room number, please?

请问您的名字和房号？

G: Smith, Room 505.

史密斯，505房间。

* * *

S: Have you used any hotel service?

请问您是否使用过酒店的服务设施？

G: Yes, I just had breakfast at the dining room, but I didn't use any other services.

我刚在餐厅吃过早餐，其他没有了。

S: OK. This is your bill, a total of 260 US dollars.

好的，这是您的账单，一共260美元。

G: Can I pay by credit card?

我能用信用卡支付吗？

* * *

S: Certainly. May I have your card, please?

当然，请给我您的信用卡。

G: Here you are.

给您。

* * *

S: Please sign your name here.

请签一下名。

G: OK. Here you are.

好的，给您。

* * *

S: Here's your receipt. Welcome you to come again.

这是您的发票，欢迎再一次光临。

G: Thank you very much.

谢谢。

2. 现金支付

S= Staff (员工) G= Guest (宾客)

S: Good morning, sir. May I help you?

早上好先生，需要我帮忙吗？

G: Good morning, I'm leaving today. May I settle my hotel bill now?

早上好，今天我要离开。我现在想把在酒店的账单付了可以吗？

* * *

S: Your name and your Room number, please?

请告诉我您的名字和房间号好吗？

G: Jack Burns in Room 9102.

杰克·伯恩斯，9102室。

* * *

S: Did you have your breakfast?

您吃过酒店提供的早餐吗？

G: Yes.

是的。

* * *

S: Have you used any facilities since then?

那您曾使用过酒店设施吗？

G: No.

没有。

* * *

S: Just a moment, please. I'm preparing your bill... Sorry to have kept you waiting. Here is your bill, RMB 1550 Yuan in total, including 10% service charge. Please check it.

请等一下。我准备下您的账单……对不起，让您久等了。这是您的账单，人民币1550元，包括10%的服务费。请核查。

G: That's right.

对的。

* * *

S: You have paid a deposit of RMB 2000 Yuan, haven't you?

你已支付2000元押金，对吗？

G: Yes. Here is the receipt.

是的，这是收据。

* * *

S: Thank you. Here is the invoice and your change. Have a check, please.

谢谢你，这是发票和零钱，请检查。

G: It's all right. Thank you.

相当不错，谢谢你。

* * *

S: You're welcome.

不用谢。