服务英语·其他服务 黄金句

服务英语·其他服务 黄金句

1. 日常生活服务

1) We also offer wheelchair and walking stick. Please contact the Luggage Room if you need.

饭店备有轮椅和拐杖，如需使用请与行李房联系。

2) We offer free-of-charge delivery service and left-luggage service in our hotel.

我们为您提供店内免费运送和寄存行李服务。

3) Shopping Center is located in the lobby. It offers local specialties, tourism products, artwork, articles for daily use, soft drinks and food, etc.

购物中心位于饭店大堂东侧，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。

4) You may polish your shoes in the lobby.

你可以在大厅擦鞋。

5) Each room provides shoe-shine cloth. Please put your shoes into the basket in the cabinet or contact Housekeeping if you need.

每间客房都配有擦鞋布。如需要擦鞋服务，请将鞋放入房间衣柜鞋篮内或与客房中心联系。

6) We are very glad to provide fresh flower service for you.

我们非常乐意为您安排鲜花服务。

7) Please contact the Concierge if you need a car, the service is available for 24 hours.

如需预订出租车，请与礼宾部联系，24小时接受预订。

8) We have a parking area. Please park your car as shown.

饭店拥有停车场。请按指定车位停放车辆。

9) We are not responsible for any damage if you hinder the path, fire fighting and security, etc.

有碍车道畅通、消防、安全等的车辆，如有损坏饭店不予负责。

10) Please inform our guard if your car need special care. We will take some notes and be care for the car.

如需特别监管的车辆，请告知在场保安员。我们将会记录，妥加看护。

11) Please don't leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.

请勿将贵重财物放在车内，住店宾客可将贵重物品交饭店寄存处寄存。

12) We provide fast check-in, check-out service for the executive floor guests.

我们为行政楼层的客人提供快速入住和退房服务。

13) We will serve you the whole day. Please contact Housekeeping Center for assistance.

客房中心24小时为您服务，如有需要请与客房中心联系。

14) Hang“Make up Room” signboard at the door knob or call Housekeeping, and then we'll clean your room as soon as possible.

您若需要服务员为您清理房间，请将“清理房间”牌挂于门外或与客房中心联系，我们会尽快为您清理。

15) We have the turn down service for you, please contact Housekeeping Center.

酒店为您提供夜床服务。如果需要请与客房部联系。

16) Contact with Reception Desk for extra bed in the room if you need.

酒店为您提供加床服务。如果需要请与总台联系。

17) The water from the tap in the bathroom can be drunk directly. You may use the electric kettle to boil the water. Please contact Housekeeping for assistance.

客房卫生间的直饮水是可以直接饮用的。我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。

18) There is a hair dryer in the room for you.

客房内备有电吹风可供您使用。

19) We prepare the ice cube for you in the Housekeeping. Please contact us if you need.

客房中心可以为您提供冰块，如有需要请与我们联系。

20) There are iron and iron board in Housekeeping Center. Please contact us for assistance. Please take care of yourself during use.

客房中心备有电熨斗和烫衣板。如有需要请与我们联系。使用时，请注意安全。

21) Each room provides remote-control color TV with satellite and cable channels. If you want to know the program arran-gement, check channel guide please.

酒店所有客房均有遥控彩色电视，提供卫星、有线电视频道。您可以翻阅节目单查询节目安排。

22) Our hotel specially prepares non-smoking floor on the 8th floor for the guests who don't smoke.

酒店为不吸烟的宾客特别准备了无烟楼层（8楼），为您提供清新的住宿环境。

23) For any assistance, please contact Housekeeping Center or Front Desk.

如果需要服务，请与客房中心或总服务台联系。

2. 商务办公服务

1) Please dial“6” to contact with the operator and confirm your wake-up time.

请拨“6”与总机接线员联系，确定叫醒时间。

2) We provide you with the comprehensive secretarial service, such as typewriting in Chinese or in English, fax and copy service, e-mail service, booking ticket, mailing, etc.

酒店为您提供全面的秘书服务：中英文打字、传真复印、收发电子邮件、订票、邮寄等。

3) There are 8 various conference rooms that can hold 10 to 200 persons on the 8th floor. If you need, please contact the marketing & sales department.

酒店八层拥有可接待10-200人的各种规格会议室。如有需要请与市场营销部联系。

4) If you have things lost, please contact Housekeeping. We will keep the lost things for 3 months. Perishable goods will be kept 3 days. We are entitled to deal with them beyond the deadline.

如有物品遗失，请与客房中心联系。遗失物品将保留三个月，易变质物品保留三天。在上述期限内无人认领的物品，酒店将会自行处理。

5) If any emergency happens, please contact Housekeeping Center or Front Desk.

如遇紧急情况请联系客房中心或总服务台。

3. 电话网络服务

1) Every room is equipped with the direct international and domestic dialing system. If you want to make a long distance call, please check the Telephone Directory or dial “6” for help.

每个房间都配备长途直拨国际和国内电话系统。如要拨打长途电话，可先参阅《电话服务指南》或拨“6”请总机接线员协助。

2) The guest rooms have broadband and wireless internet access. You can surf on the internet in your room free.

酒店客房为您提供无线及宽带免费上网服务。

3) You have to pay for the calls you dialed. So please pay attention especially when you make a long distance call.

拨打长途电话时，请小心拨号，因为所有拨通电话均收费。

4) If you'd like to keep the room number secret and avoid being disturbed by telephone, please press the key of “DND” on the wall and contact the Operator by “6”.

如果您不想被打扰，请按房间墙上“请勿打扰”键，并可拨“6”与总机接线员联系。

5) If you want to dial other guests, please dial the room numberdirectly. To make a call to Room 1288, you can dial 1288 directly.

宾馆内通话请直接拨打房间号码。例如拨打1288房，请直接拨打号码1288。

6) Please dial“0” first. After you have heard the dial tone, dial the number you want.

先拨“0”接通外线，听到拨号音后，接着拨打您所需要的电话号码。

7) Service charge is needed for this service.

此项服务需加服务费。