服务英语·紧急情况 黄金句

服务英语·紧急情况 黄金句

1. 意外事故

1) May I have your attention, please? This is emergency. The hotel is on fire now. Please leave your room immediately and go through the emergency exit door. Please leave the building immediately. Thank you for your cooperation.

紧急事故，请注意，酒店发生火灾，请立刻离开房间，从紧急出口撤离。请立刻离开酒店，谢谢您的合作。

2) Ladies and gentlemen, attention, please. There is a small fire in the hotel, but it is already under control, so please remain calm. For your safety, please follow me to the lobby by the emergency exit, please leave your luggage behind and don't use the elevator. Thank you for your cooperation.

女士们先生们请注意，酒店发生了一场小火灾，但火势已经得到控制，请各位保持冷静。为了您的安全起见，请随我由紧急出口到大堂，请勿携带任何行李也不要使用电梯，多谢您的合作。

3) My wife slipped in the bathroom. She can't stand up.

我太太在浴室滑倒了，她没法站起来。

4) My husband fainted.

我先生晕倒了。

5) My nose/face/leg/hand is bleeding.

我的鼻子/脸/腿/手在流血。

6) I have a terrible headache/stomachache/toothache.

我头/胃/牙疼得厉害。

7) It's painful.

很痛。

8) That's hurt.

那里受伤了。

9) Please don't move, your rib might be broken.

请别动，您的肋骨可能骨折了。

10) I'll get help immediately, please don't move him.

我立刻找人来帮忙，请别动他。

11) I'll call the doctor/ambulance.

我去叫医生/救护车。

12) Help is on the way, ma'am.

很快就会有人来帮忙了，女士。

13) Everything will be alright.

一切都会好起来的。

14) Don't worry, leave it to me.

别担心，有我呢。

15) Do you need some aspirine/painkiller/sleeping pill/bandage/plaster/absorbent cotton?

您是否需要一些阿斯匹林/止疼片/安眠药/绷带/胶布/消毒棉呢？

16) Are you feeling better now?

您感觉好些了吗？

2. 客人遗失物品

1) My bag was stolen, and my passport was in it.

我的包被偷了，护照还在里面呢。

2) I am sorry to hear that, sir.

我们对此深表遗憾，先生。

3) Would you tell us when and where you last saw it?

您能告诉我们最后见到它是在什么时候什么地方呢？

4) Could you describe it, please?

您能不能描述一下它是什么样子的？

5) Shall I call the police for you, sir?

我为您报警好吗，先生？

6) Is that all you can do?

你们能做的就只有这些吗？

7) Call your manager, I want to speak to him right now.

我要见你们的经理，我要求马上见他。

8) I am afraid we had warned you to mind your valuables, sir, and if you excuse me, I'll find our duty manager for you.

很抱歉，我们已经提醒过您注意您的贵重物品，先生。如果您允许的话，我去为您叫值班经理来。