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服务英语·提取行李 情景对话

所属教程:零售、旅游、酒店、航空服务业英语全集

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2021年12月28日

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服务英语·提取行李 情景对话

Airport staff(A):机场工作人员

Traveler(T):旅客

1. 提取行李(1)

A: Can I help you, sir?

先生,需要我帮助吗?

T: I can't find my checked baggage.

我找不到我的托运行李了。

* * *

A: You checked your baggage very early?

你很早就办理了托运行李吗?

T: Yes, because this is my first time to take plane, so I'm afraid I will miss the plane if I don't do it very early.

是的,因为这是我第一次坐飞机,所以我担心如果我不早点托运行李的话就可能会赶不上飞机的。

* * *

A: Don't worry. I am sure it will come in a minute. The baggage checked first would come out later, for the porters put it in the airplane earlier than others at departing airport.

别急,过一会儿肯定到。搬运工在出发机场将先托运的行李先装上飞机,所以现在就晚出来。

T: Look, the baggage over there is mine. It is coming to us.

瞧。那边出来的行李是我的,正朝着我们这边来了。

* * *

A: Now you can go through the customs.

现在你可以过海关了。

T: Thanks a lot.

非常感谢。

* * *

A: You are welcome. Good-bye.

应该的,再见。

T: Good-bye.

再见。

2. 提取行李(2)

A: Can I help you, sir?

有什么可以帮助您的吗,先生?

T: I can't find my baggage at the baggage claim area, and someone told me that perhaps I could find it in this place. So I come to have a try...

我在行李提取处找不到我的行李了,有人告诉我可能在这儿能找到,所以我过来看一下……

* * *

A: OK, take a seat, please, sir. First of all, can you show me your ID and passport, please?

好的,先请坐,先生。首先,您能先给我看一下您的身份证和护照吗?

T: Sure. Here you are.

当然,给您。

* * *

A: OK, could you please tell me what your backpack looks like?

好的,请告诉我您的背包是什么样子的?

T: Of course, it's a hard leather one. I'm coming to the US for business and I took some files in that bag so that those files would not be damaged.

当然,它是一个硬皮的包,因为我到美国来出公差,在那个包里装了一些文件,以免文件遭到损坏。

* * *

A: Mmm…is it zip closed?

那它是有拉链的吗?

T: Yes, it is.

是的。

* * *

A: OK, can you tell me the distinguishing features of this backpack?

好的,那么您的背包有什么明显的特征吗?

T: Oh, yeah, the brand name.

噢,对,它是名牌。

* * *

A: So what's it, sir?

是什么牌子呢,先生?

T: Oh, it's a LV. It has the logo in the front.

是LV的,在包前面有商标标识。

* * *

A: OK, can you name the items in it?

那么您能说出包里都有什么物品吗?

T: Well, just as I said, some files in a folder and a pen.

是的,就像我说的,有一些文件放在文件夹里,还有一支笔。

* * *

A: OK, sir, I'm sure it's your bag. Thank you for your cooperation. You can have it now. Here are your ID and passport, keep it safe.

好的,先生。我确信这是您的包。谢谢您的合作。您现在可以拿走了。这是您的身份证和护照请拿好。

T: Thank you so much. You guys are really of help.

谢谢。你们帮了大忙了。

3. 提取行李(3)

A: Can I help you, sir?

有什么需要帮忙吗,先生?

T: Yes, I don't know where to collect my bag-gage.

是的,我不知道去哪里取行李。

* * *

A: Your checked baggage?

您托运的行李吗?

T: Yes, two checked bags.

是的,我托运了两个包。

* * *

A: Which flight are you taking?

您乘坐的是哪趟航班?

T: It's the flight CA 20 from Beijing, arriving at 10 this morning.

是中国航空航班CA20号航班,来自北京,今天早上10点到达。

* * *

A: I see, the baggage claim area is beside the waiting lounge. Please go there and look for the conveyer for flight CA 20.

我知道了,行李提取处就在候机厅旁边,请到那里去然后寻找CA20航班的行李转盘。

T: How can I find the conveyer for flight CA 20?

怎么才能找到我航班的行李转盘呢?

* * *

A: The screen will show the number of the conveyer of every flight. So just look for the number of conveyer according to your flight number.

屏幕上会显示每趟航班的转盘号码,所以只要根据您的航班号寻找行李转盘就可以了。

T: Oh, I see. How long shall I wait to collect my luggage?

哦,我知道了。我要等多久才能拿到行李呢?

* * *

A: It depends. If there is not much luggage, you could collect yours very soon. But if there is a lot of luggage, I mean all the luggage of the flights just arrive, maybe you need to wait for a while. But relax, you are sure to find your luggage.

这不一定,如果没有很多行李的话,可能您会很早就拿到,但是如果有很多行李,我是指刚到达的所有航班的行李,那么您可能要等一会儿。但是,您不用着急,肯定会找到您的行李的。

T: Alright. I'm going to a meeting, so I'm afraid I will be late.

好吧,因为我要去开一个会,所以担心我会迟到。

* * *

A: When does your meeting begin?

您的会什么时候开始呢?

T: At 4:00.

四点钟。

* * *

A: It's 2:30 now. I'm sure that you can get your luggage in half an hour. And the airport shuttle bus is very fast. So you will not be late if it's not very far.

现在是两点半,我保证您在半小时内可以拿到行李,而且机场大巴速度很快,如果地方不是太远的话,您是不会迟到的。

T: Wow, that's great. Thank you so much. Now I'm relaxed.

哇,那太好了。太谢谢你了,这样我就放松了。

* * *

A: You are welcome. Have a good day.

不客气,祝您心情愉快。

T: You, too.

你也是。

4. 提取行李(4)

A: Can I help you, sir?

有什么需要帮助吗,先生?

T: Yes, I can't find my luggage.

是的,我找不到我的行李了。

* * *

A: What's your flight number?

您的航班号是多少?

T: It's flight CA 30.

是CA30航班。

* * *

A: The conveyer for flight CA 30 is here, but not all the luggage are out yet, please wait for a moment.

航班CA30的传送带是在这边,但是行李还没有全部出来,请您稍等一下。

T: Oh, alright.

哦好吧。

T: Is all the luggage out now?

现在行李都已经出来了吗?

* * *

A: Oh, yes. You still haven't found your luggage?

您还是没有找到你的行李吗?

T: No. Why can't I find my luggage?

没有,我为什么找不到行李了?

* * *

A: Is your checked luggage oversized luggage?

您托运的行李是超大行李吗?

T: Yes. I didn't think it's very large, but the officer said it's overweight. So they checked it as oversized luggage.

是的,我没有觉得我的行李很大,但是工作人员说超重了,就把它作为超大行李。

* * *

A: I see. There is a special conveyer for oversized luggage. Please come with me to see if your luggage is there.

我知道了,这里有一个超大行李专用传送带,请跟我来看看您的行李是不是在那里。

T: Alright.

好吧。

* * *

A: What colour are your bags? I can look for it for you.

您的包是什么颜色的呢?我来帮您找一下。

T: A larger one is dark blue and the other is red.

较大的那个是深蓝色的,另外一个是红色的。

* * *

A: Oh, there. Is that blue one yours?

哦,在那儿,那个蓝色的是您的吗?

T: Yes, great. Oh, the red one is over there, beside you.

是的,太好了。哦,那个红色的也在那儿,就在你旁边。

* * *

A: Oh, yes.

哦是的。

T: Good. Thank you very much. It's very kind of you.

太好了,谢谢你,你真是太好了。

* * *

A: You are welcome. Have a nice trip.

不客气,祝您旅途愉快。

5. 提取行李(5)

T: Excuse me.

打扰了。

A: Yes, sir. What can I do for you?

先生,有什么需要帮助的吗?

* * *

T: Yes. I can't find my luggage.

是的,我找不到我的行李了。

A: Did you go to the luggage claim area?

您去过行李提取处了吗?

* * *

T: Yes. But I lost my way in the terminal building and when I got to the luggage claim area, the conveyor belt is empty already.

是的,但是因为我在候机大楼里迷路了,所以当我到达行李提取处时,行李传送带已经空了。

A: I see. We have to keep some luggage in our office if they are not collected by passengers half an hour after the luggage come out.

我知道了,如果行李出来后半个小时内没人领取的话我们就要把它们带到我们的办公室。

* * *

T: Oh, I see. Then can I get my luggage now?

哦,我知道了,那么我现在可以拿回行李了吗?

A: Sure. But could you please go to my office with me now? I have to register and you can take your luggage.

当然,但是您能跟我来一下办公室吗?我要做个登记,您顺便也拿回您的行李。

* * *

T: Yes.

好的。

A: Can I see your passport, please?

我能看一下您的护照吗?

T: Sure. Here you are.

当然,给你。

* * *

A: Thank you. Now can you describe your luggage?

谢谢。现在您能描述一下您的行李吗?

T: It's a red large suitcase.

是一个红色的行李箱。

* * *

T: Yes. And what is it made of? I mean the outer skin.

是的,那么它是什么做的呢?我是指外壳。

A: It's made of leather.

是皮质的。

* * *

T: Yes, you are right. Now you can take your luggage back, sir.

是的,先生,您现在可以拿回行李了。

A: It's very thoughtful of you. Thank you.

你们服务很周到。谢谢你了。

* * *

T: You are welcome.

这是我应该做的。


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