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服务英语·机场退税 情景对话

所属教程:零售、旅游、酒店、航空服务业英语全集

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2021年12月30日

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服务英语·机场退税 情景对话

Airport staff(A):机场工作人员

Traveler(T):旅客

1. 机场退税(1)

T: Good morning

早上好。

A: Hello. Good morning.

您好,早上好。

* * *

T: I'd like some information about this tax free thing. I have these shopping receipts. So I hope to claim a tax refund. Is that possible? They told me to come here.

我想了解一下关于退税商品的信息。我有这些购物小票,所以希望退税,可以吗?别人告诉我是到这里来问的。

A: Do you have the tax return form?

您有退税单吗?

* * *

T: Tax refund form? I don't have that.

退税单吗?我没有。

A: Sorry. You can't get tax refund if you don't have tax refund form.

对不起,如果您没有退税单的话,您就不能退税。

* * *

T: But when I asked for a tax refund form in that shop, they said they didn't have tax refund form at that time.

但是当我问那家店要退税单的时候,他们说当时没有了。

A: I see. It happens. Sometimes there are many visitors especially during peak tourist season, so some shops are lack of tax refund form. It's not strange.

我知道了,会发生这种事。有时游客比较多的时候,尤其是旅游旺季,有些店铺就会缺退税单,这并不奇怪。

* * *

T: Can I come back to that shop to get the tax refund form?

我可以回到那家店要退税单吗?

A: Sorry, sir. I'm afraid you can't.

对不起,恐怕不能。

* * *

T: It's very close. I just bought some perfume in a shop of this terminal building.

很近的,我就在这个候机楼里的一家商店买的香水。

A: I know, sir. I mean you must ask for and get the tax refund form when you are buying something. It doesn't work if you get it later.

我知道,先生。我的意思是您必须在买东西的时候就索要并拿到退税单,如果后来再去拿到就没用了。

* * *

T: I see. It's a pity.

我知道了,太可惜了。

A: See you, sir.

再见,先生。

2. 机场退税(2)

A: Can I help you, sir?

先生,有什么可以帮忙吗?

T: Yes. I'm leaving Germany now and I'm thinking of asking for taxrefund. Can I get the tax refund right now?

是的,我要离开德国了,我在想申请退税,我必须现在申请退税,是吧?

* * *

A: May I ask where are you going, sir?

我能问一下您要去哪里吗?

T: Yes, I'm going to Swiss next.

可以,我接下来要去瑞士。

* * *

A: Then you have to ask for a refund right now because Swiss does not belong to EU countries.

那么您必须在这里退税,因为瑞士不是欧盟国家。

T: If I am going to another member of EU countries, can I ask for a refund in that country at last?

那么如果我还要去一个欧盟国家,我就可以在那个国家一起退税吗?

* * *

A: Yes, you can. If you go to several EU coun-tries, you can ask a tax refund at the airport of the final country you go to.

是的,如果您去几个欧盟国家的话,您只需在最后一个国家的机场办理退税即可。

T: I see.

我知道了。

* * *

A: Can I see your tax refund form, please?

我能看您的退税单吗?

T: Sure. Here you are.

当然,给你。

* * *

A: You bought some bottles of perfume and face cream in XX shop, which total 300 Euros together, is that right?

您在商店买了一些香水和面霜,总价值为300欧元,对吗?

T: You are right.

是的。

* * *

A: OK, now can you show me what you have bought?

好的,您能把买的东西给我看一下吗?

T: Yes.

好的。

* * *

A: Let me see. Two bottles of perfume and three of face cream. Will you give them to others as present?

让我看一下,两瓶香水和三罐面霜。你是送给别人作为礼物的吗?

T: No, my wife asked me to buy these things for her because she said that we can get tax refund here and it's relatively cheap.

不是的,是我妻子让我帮她买的,她说这里可以退税,并且东西相对便宜。

* * *

A: I see. Wait a moment, please. I'll put a stamp on the tax refund form.

我知道了,请稍等,我在退税单上盖章。

T: OK.

好的。

* * *

A: Finished. Here you are, sir.

好了,给你,先生。

T: Thank you. Then what can I do next?

谢谢,那下一步我干什么呢?

* * *

A: Please go to the office next to me where you can get your money back. If you have other questions, you can also ask the officer, too.

请到我隔壁的办公室去拿回您的退税,如果您还有其他问题也可以问那里的职员。

T: What's the tax refund rate and service charge?

那退税税率和手续费是多少呢?

* * *

A: The tax refund rate ranges from 15% to 16% and the service charge is three euros.

退税税率是15%到16%,手续费是三欧元。

T: I see. Thank you again.

我知道了,再次感谢你。

* * *

A: You are welcome. Have a nice day.

不客气,祝您心情愉快。

T: Bye.

再见。

3. 机场退税(3)

A: Can I help you, sir?

先生,有什么需要帮忙的吗?

T: Yes. Is this the place where I can get my tax refund?

是的,这里是可以申请退税的地方吧?

* * *

A: Yes. Can I see your passport, tax refund form and shopping receipts, please?

是的,我可以看看您的护照,退税单以及购物小票吗?

T: Sure. Do any receipts count or the shopping has to reach a certain amount of money?

当然,请问不管消费多少钱都可以,还是有一个最低消费额?

* * *

A: Well, you must buy them at least in the same shop. If you spend less than €91, you don't get tax refund.

你必须在同一家商店消费。如果你花了不到91欧元,你就不能申请退税。

T: OK, fine. What if I had other shopping and I didn't know about this.

好的,如果我还有一些其他的购物怎么办?并且我也不知道这条规定。

* * *

A: If you have different receipts from the same shop, I mean, if you bought in different Zara shops, you can get the invoice together for all products and go to one Zara shop and they will give you just one cheque. With this cheque you come back here.

如果你在同一家商店有多张收据,我的意思是你在Zara旗下的不同商店购物,你可以把不同商品的发票都收集起来去Zara专卖店,他们会给你一张发票,带着这张发票回来。

T: Oh, I see. Is there a Zara shop here in this terminal building?

哦,我知道了,候机厅大楼里有Zara专卖店吗?

* * *

A: Yes. Just on the second floor of the building.

是的,就在二层。

T: Can I just go to ask for a tax refund form and then come back to you later?

我能去要一张退税单然后再回来吗?

* * *

A: Then, in your case it's OK. But what' the departure time of your plane? I'm afraid you might miss your plane.

您的情况是可以的。但是您飞机的起飞时间是多少呢?我怕您会错过飞机。

T: It's fine. I came here three hours before the take-off of my flight in case of what you've said, so it's OK for me.

不会的,我在飞机起飞前三个小时到达机场,以防止出现你说的那种情况,所以不会错过的,放心吧。

* * *

A: Then come back soon, please.

那么请快点回来吧。

T: OK. Thank you so much. See you later.

好的,非常感谢,一会儿见。

* * *

A: Bye-bye.

再见。

4. 机场退税(4)

T: Excuse me.

打扰了。

A: Yes. What can I do for you?

您有什么需要吗?

* * *

T: I want to ask for a tax refund.

我想要退税。

A: Can I see your tax refund form and passport please?

我能看一下您的退税单和护照吗?

* * *

T: Sure. Here you are.

当然,给您。

A: You bought a watch and a electric razor?

您买了一只手表和一把电动剃须刀?

* * *

T: Yes.

是的。

A: Can I see your items, please?

我能看一下您的物品吗?

* * *

T: Fine.

好的。

A: OK. Now how do you want your tax refund? Cash, or credit card?

好的,那现在您想怎么拿回退税呢?是要现金,还是信用卡退税?

* * *

T: What's the difference?

有什么不同呢?

A: There is a difference. If you choose cash rebate, you can get cash now, but we have to charge service charge. If you choose credit card rebate, we will send the money into your Union Pay card. But you will receive it in a few days.

是有不同的。如果您选择的是现金退税,那么您现在就能拿到税款,但是我们必须收取手续费。如果您选择信用卡退税,我们将把税款打到您的银联卡上,但是您可能要几天之后才能收到税款。

* * *

T: I see. I'll choose credit card rebate.

我知道了,我选择信用卡退税。

A: OK, then please write your credit card number here in this form.

好的,那请您在这张表格上填写信用卡账号。

* * *

T: Fine. What's next?

好了,下一步该做什吗?

A: Please wait a moment. I will put a seal on this form. Please put it into a private letter box outside this office.

请稍等,我要在这张表格上盖章,然后请把它投进办公室外面的专用信箱内。

* * *

T: Then I'll receive the tax refund in several days?

然后我几天后就能收到退回的税款了吗?

A: It's right if your contact is correct.

如果您的联系方式没错的话就会的。

* * *

T: I see. Thank you very much.

我知道了,谢谢你。

A: You are welcome.

不客气。

5. 机场退税(5)

A: Can I help you, sir?

有什么需要帮忙的吗?

T: I'd like to ask for a tax refund.

我想要退税。

* * *

A: OK, can I see your tax refund form and shopping receipts?

好的,你能给我看一下退税单和购物小票吗?

T: Sure.

当然。

* * *

A: Sorry, sir. This tax refund form was written four months ago. Did you buy these things as early as that time?

对不起,先生,这张退税单是四个月以前写的,您是四个月以前买的东西吗?

T: Yes. Is there anything wrong with it?

是的,有什么不对吗?

* * *

A: According to regulations, only the purchase bought within three months can ask for tax refund.

根据有关规定,只有在三个月内购买的商品才可以办理退税。

T: Is that so? I didn't know that before. What about this one?

是这样吗,我以前不知道。那这张可以吗?

* * *

A: Let me see. It's within two months, right?

让我看一下,这是两个月内的,是吗?

T: Yes, it is.

是的。

* * *

A: Then you can ask for tax refund.

那么您可以办理退税。

T: Great. Thank you.

太好了,谢谢你。

* * *

A: My pleasure.

不客气。


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