应急英语口语在药房

IVY: Excuse me. I need to refill this prescription.
KAREN: It says on the bottle here that you can have two refills.
IVY: Yes, I need to refill it today.
KAREN: Alright.
I'm sorry, Miss. According to our file, this prescription has already been refilled twice.
IVY: I was worried about that.
I couldn't remember if I had it refilled twice yet or not.
KAREN: Well, it looks like you have.
You will need to see your doctor to get a new prescription.
IVY: Listen. This is an emergency.
I tried to call my doctor, but he is out of town. So I can't see him in time.
I need this medicine. It is for skin condition. I've run out.
Can you just refill it once more?
KAREN: I'm sorry, Miss. We can't do it. We must follow the prescription.
And this prescription has run out.
IVY: But I need it. Please. Refill it for me just this once.
I can go to the doctor around ten days from now. Then I'll have another prescription.
KAREN: Miss, I understand your problem.
But it is against the law for us to sell certain medicines without a prescription.
It's the law. I can't do anything about it.
We never sell medicine unless we have a proper prescription. Never.
IVY: But I have a prescription. I just need more of it.
KAREN: A prescription must be valid. It cannot be an expired prescription.
I'm sorry, Miss. It's the law.
You will have to find another doctor who will prescribe this for you.
IVY: Oh, it will be so expensive!
I have a special medical plan, and I can only see one doctor.
It will cost me a lot of money to see another doctor.
KAREN: Miss, I just can't help you on this.
I'm a pharmacist, not a doctor. And there are other customers I need to help now.
I know it is frustrating when this happens.
But there is nothing I can do about it. I'm sorry.
IVY: This is ridiculous! In Taiwan, it is much easier to get medicine when I need it.
KAREN: Maybe that's true. I don't know.
But I'm sure in Taiwan you have prescriptions too.