疫情导致旅游合同纠纷怎么处理？三部门联合发通知回应

游客在武汉黄鹤楼前玩耍。(图片来源：新华社)

Travel businesses should arrange accommodations for tourists stranded by the COVID-19 epidemic, said the circular, specifying that tourists should bear the expense for extra accommodations, and that travel businesses should share added transport costs as a result of the stranding.

通知指出，因疫情或者疫情防控措施造成旅游者滞留的，旅游经营者应当采取相应的合理安置措施，因此增加的食宿费用由旅游者承担，增加的返程费用由旅游经营者与旅游者分担。

【单词讲解】

Accommodation常见的用法有两个，一个是指出行时解决我们基本生活问题的“食宿”，通常用复数形式，比如：tourist accommodations on the boat(船上游客的食宿)，overnight accommodations(过夜食宿)等;另一个指“顺应、适应”，比如：He changed his schedule for the accommodation of his clients.(他为了方便客户，改变了自己的日程安排。)

《通知》要求，依法妥善处理涉疫情旅游合同纠纷，要严格执行法律政策，妥善处理涉疫情旅游合同的解除、费用负担等纠纷。

Businesses and tourists were encouraged to settle disputes by adjusting some terms of their contracts through negotiations, said the circular. Specific changes include postponing the execution of the contract or changing service packages.

旅游经营者、旅游者应尽可能通过协商变更旅游合同部分条款来解决纠纷，具体变更包括，延期履行合同、替换为其他旅游产品等。

If the two sides in dispute fail to reach an agreement, travel businesses should offer tourists refunds after deducting commissions that have been paid to subcontractors and cannot be refunded, the circular said.

若双方不能协商一致，旅游经营者应当在扣除已向地接社或者履行辅助人支付且不可退还的费用后，将余款退还旅游者。

【单词讲解】

Refund这个词可以说是“一词多能”，既可以用来表示“退款”这个动作(动词)，也可以表示“退款”这件事(名词)，还能表示拿到的“退款”那笔钱(名词)。看几个例子就明白了：The holiday was cancelled so the travel agency had to refund everybody the price of the tickets.(假期取消了，旅行社要按照票价给所有人退款。)I took the radio back to the shop and asked for/demanded a refund.(我把收音机拿回店里，要求退款。)This is the refund of your fare.(这是退给您的车票钱。)

【相关词汇】

散客 individual tourist

自由行 independent travel

跟团游 package tour

深度游 in-depth travel

自驾游 self-driving tour

旅游保证金 travel deposit