地道美语听力播客904：取消业务怎么就这么难？！

Diana: You’ve reached customer service for Bully Services. How may I help you today?

　　黛安娜：这里是布里公司的客户服务部。请问需要帮忙吗?

　　Phillip: I’d like to cancel my service.

　　菲利普：我想取消我的业务。

　　Diana: Why do you want to cancel?

　　黛安娜：为什么想要取消?

　　Phillip: I’m switching to another company with cheaper services. I’m no longer under contract so there should be no early- termination penalties.

　　菲利普：我要用另一家公司便宜一些的服务。我已不在合同期内了，所以应该不会涉及到提前终止处罚。

　　Diana: Let’s take a look at your account. I’m sure we can make you an offer so you won’t want to discontinue service.

　　黛安娜：我看看看您的账户，我确信我们可以给您特价，这样您会想继续用我们的服务的。

　　Phillip: I’ve made up my mind. I just want to cancel.

　　菲利普：我已经决定了。我就想取消。

　　Diana: As a customer service rep, it’s my job to find a way to retain you as a valued customer. Please bear with me, sir.

　　黛安娜：作为客户服务代表，我的工作就是使您继续成为我们尊敬的客户。先生，请您谅解。

　　Phillip: Really, I’m not interested in any offers you can make. No high- pressure tactics are going to work with me, so please just cancel my service.

　　菲利普：说真的，你们特价多少我都没兴趣。什么高压政策对我都不管用，所以，请取消我的业务。

　　Diana: Please, sir, be reasonable. I’m trying to work with you so you won’t miss out on our great deals. If you sign a new two-year contract or set up auto-pay, I can offer you…

　　黛安娜：先生，请理智些。我试着和您沟通，这样您才不会错过我们这里的数量可观的交易。如果您签一份为期两年的合同或设立自动支付，我可以给您提供......

　　Phillip: I’m not interested. I want to cancel – now!

　　菲利普：我没兴趣。我想要取消——现在!

　　Diana: Just let me tell you about these three plans that are available to you at a lower price. I know that deep down you don’t really want to cancel your service.

　　黛安娜：我跟你说，我们现在可以以低价为您提供服务，有三个项目可供您选择。我知道您心底里不是真的想取消业务。

　　Phillip: I do want to cancel my service and I want to do it right now!

　　菲利普：我真的想取消业务，现在就想!

　　Diana: Sir, please! You’re being a little pushy.

　　黛安娜：先生!您有点固执己见。

　　Phillip: I’m being a little pushy?!

　　菲利普：我有点固执己见?!