商务管理之 鼓励员工　Motivating Employees

商务管理之 鼓励员工　Motivating Employees

好的领导懂得通过激发员工的积极性和潜力来创造更多业绩，积极全面的鼓励能够制造团结轻松的气氛。员工在被肯定的同时，会将主观能动性更加充分地发挥出来。

表达感谢和欣赏

真诚（genuinely）感谢员工的辛勤劳动。一句简单的“谢谢”影响深远。对于员工的成就，无论大小都应该公开赞扬。一旦员工认识到他们的工作有价值（value），就会更加努力地工作。

⊙You're doing a great job！Keep up the good work！

你的工作很出色，继续好好干！

⊙Friday is doughnut day！

周五供应甜甜圈！

⊙Thanks for your contributions to the company.

感谢你为公司做出的贡献。

⊙I'd like to express my appreciation for everyone's hard work this week.

Today I'm letting you off half an hour earlier！

我对大家在这个星期里的辛勤工作表示感激。今天我想让各位提前半小时下班。

⊙If we keep going at the rate we're going now, we'll double our profits.

如果我们保持现在的进度，我们就能实现盈利翻番。

⊙I think you all deserve a break.

我觉得大家都该好好休息一下了。

⊙Thanks for everyone's hard work on this one！

感谢各位对此付出的辛勤工作。

⊙We couldn't have done it without you.

没有你，我们就做不到。

⊙I'd like to personally thank Allen and Darcia for coming up with such a great idea.

我要亲自感谢Allen和Darcia想出这么棒的主意。

⊙Great job on the Kline account.You're really to be congratulated！

Kline的账目工作干得非常漂亮。值得庆贺！

良好的沟通

老板要经常把想法和策略（vision and strategy）与员工探讨分享。事实证明，充分掌握情况的（well informed）员工总是比对情况一无所知的（left in the dark）员工表现出色。来自员工的建议和意见，领导应当倾听。不是每个问题都可以找到答案，员工在意的是老板对他们的意见关注与否。

⊙I want to let you in on a little company secret……

我想让你们了解一些企业内幕……

⊙My vision for your department is……

我对你们部门的认识是……

⊙Do you have any suggestions on how to make this better?

对于如何改善，你有什么想法吗？

⊙Please let me know if you have any concerns to share.

如果有什么担忧的地方，请尽管告诉我。

⊙Please feel free to talk anytime.My door is always open.

有需要请随时告知。我的门永远为你敞开。

同舟共济

让员工感觉到他们是公司整个组织的一部分（a part of），听取他们的意见（take their input）并让他们参与制定决策，这样他们会更有归属感（A sense of belonging）。

⊙I really appreciate all your suggestions on how to improve our project.

You'll see we've been able to implement many of your ideas and make a great improvement on the original plans. I want you to know that this is your project, and the success that we have belongs to all of us.

真的非常感谢各位对于改善项目所提的建议。正如大家所看到的，我们已经实施了你们的想法并取得很大进步。我想告诉大家，这是大家的项目，成绩属于我们每一个人。

⊙I've got to be honest with you.We haven't had as much success this quarter as we were hoping for. The situation is pretty bleak.But I know I can count on everyone to pull together on this.Together we can overcome whatever it is we face.

我得对大家说实话，本季度没有取得我们期望的那么好的成绩。情况不容乐观。我知道我能仰仗各位共同努力。无论面临什么样的困难，我们齐心协力就一定能克服。

给改过的机会

错误总是难免的（mistakes do happen）。除非是一些无法弥补的过失或者有意而为的错误，一般情况下都应当给员工一个改过的机会（a chance to fix the problem）。宽容能让员工把感激转化为工作热情。

⊙Well, make sure it doesn't happen again.Try to be more prepared next time.Take a back-up of the presentation.Everyone can have a bad day, but you've got to try to mitigate the damage.

下不为例。下回准备更充分些。做好讲解的备份。每个人都有运气不好的时候，但你要尽力减轻损失。

总结

试想如果是你，你愿意终日在老板的声色俱厉下战战兢兢地工作吗？恐怕人人都愿意在领导的鼓励和赞扬中，在上下级的坦诚交流中，将个人的主观能动性发挥到极致吧。

Words　单词表

announcement布告，宣告

appreciate感激，赏识

bleak无望的，令人沮丧的

consecutive连续不断的

contribution贡献

deserve值得，应得

implement执行，贯彻，实施

improve提高，改善

incentives激励，刺激，鼓励

preliminary初步的，开始的

projection推测，设想

quarter四分之一，季度，一刻钟

quota定额，配额

simple简单的，基本的

suggestion建议

traffic交通，运输

Phrases　短语表

Are you serious?你当真吗？

be dead serious绝对当真

the rate we're going我们进展的速度

beat rush hour避开交通高峰期

count on sb依赖，指望某人

don't get too anxious不要过于忧虑，过于担忧

double our profits利润翻番

fall short不符合标准（或要求）

express appreciation表达赞赏

gather round聚集，将……集合起来

kudos荣誉

let（sb）off放过/让（某人）走

make improvements on sth改善提高某事

no wonder难怪，不足为奇

pull together齐心协力，通力合作

take a break休息一下

work together共同工作

实景对话1

A：Gather round everybody. I have an announcement to make.You're doing a great job！I want to thank you for your contribution to the company. And, because I'd like to express my appreciation for everyone's hard work this week, I'm letting you off half an hour early！

B：Wow, are you serious?That's great. I'll beat rush hour traffic！

C：He's got to be joking. We've never gone home early before……

A：Nope, I'm dead serious, guys. I think you all deserve a break.Oh, and one more thing……I really appreciate all your suggestions on how to improve our project. You'll see we've been able to implement many of your ideas and make a great improvement on the original plans.I want you to know that this is your project, and the success that we have belongs to all of us.

B：Thanks, boss！

A：If we keep going at the rate we're going now, we'll double our profits on that project. I have some news to share.Preliminary reports have already put us at an increased profit of 40%！

C：No wonder the boss is so happy……

A：Well, I just want to say, thanks for everyone's hard work on this one！

We couldn't have done it without you. I'd like to personally thank Allen and Darcia for coming up with such a great idea.

B：Don't forget the rest of the team. We all worked together on this one.

A：Yes, of course.Kudos to Mark, Patsy, and Wayne！

A：大家过来一下，我有些事要宣布。大家干得非常好！我要感谢你们的付出，为表示我对各位本周的辛苦工作的感激之情，我让大家提前半个小时下班。

B：哇！当真吗？太好了，我们可以避开交通高峰期了。

C：开玩笑，我们从来就没早回家过。

A：不，我绝对是当真的。我觉得各位应当好好休息一下了。哦，还有一件事……我真的非常感谢你们对于改善项目所提的建议。正如你们所看到的，我们已经实施了大家的想法并在原有计划的基础上取得非常大的进步。我要你们知道这是大家的项目，成绩属于我们所有人。

B：谢谢老板！

A：如果我们继续保持现在的进度，我们在这个项目上盈利将翻番。透漏一下，初步的报告表明我们的利润增长了40%！

C：难怪老板那么高兴……

A：感谢每个人的辛苦工作。没有你们，我们做不到。我要感谢Allen和Darcia出了这么好的主意。

B：别忘了其他团队成员，这是大家共同努力的结果。

A：当然。功劳也属于Mark、Pasty和Wayne。

实景对话2

A：Thank you everyone for making time to come to the meeting thisafternoon. I have some news to share.

B：Good news, I hope……

A：I've got to be honest with you. We haven't had as much success this quarter as we were hoping for. The situation is pretty bleak.The numbers have come back with negative profit for the last three consecutive periods, and the projections don't look so good either.

C：Oh, that's terrible.

A：Now, I don't want everyone to get too anxious about this. I know I can count on everyone to pull together on this. Together we can overcome whatever it is we face.I have called this meeting today to ask for your input.Do you have any suggestions on how to make this better?

B：I think we're all pretty familiar with the problem. I suggest we look at a fresh new marketing approach. Our sales are down, so we need to get some strong advertising.

A：Great idea, Jim. Thanks for sharing.

C：We could offer company incentives, like something as simple as buying donuts and coffee for everyone if we all meet our sale's quota for the week.

A：That's a great idea！

B：I think that a lot of the employees might have suggestions about how to improve sales……

A：Please feel free to talk anytime. My door is always open.

A：感谢各位今天下午抽出时间来参加会议。我有些消息要宣布。

B：我希望是好消息……

A：我得对大家说实话，本季度我们没有取得我们期望的那么好的成绩。情况不容乐观。根据数据显示，我们连续三个阶段的盈利都是负增长，未来情况也不理想。

C：哦，那太糟糕了。

A：现在，我不想要每个人为此过于担忧。我知道我能仰仗各位一起努力。无论面临什么样的困难，我们齐心协力就能克服。我今天召开这个会议是想听取各位的意见。你们有什么建议吗？

B：我想我们都非常了解这个问题。我建议我们该考虑一些全新的营销方式。

销售这么低迷，我们得加大广告方面的力度。

A：好主意，Jim。感谢你的分享。

C：我们也可以提供一些奖励，比如如果我们达到本周的销售指标，就给每个人买甜甜圈和咖啡。

A：真是个好主意。

B：我想许多员工对于如何提高销售业绩都会有建议。

A：请随时告知，我的门永远敞开。