有关投诉与索赔的英语日常对话

Daily Dialogue 日常会话

Complaints and Claims

Pearl： I'd like to talk to you about something that is getting to be a trouble . I'd like, if possible, to see it settled at this meeting.

Andrew： What is it, Pearl? It's nothing serious, I hope.

Pearl： Awfully it is. We have sent a letter about it.

Andrew： We've received the letter. You claim to refund the money. You mean the shipment of Christmas decorations?

Pearl： You know, Christmas decorations are seasonal goods. We signed a contract for 500,000 dozen Christmas decorations last September. The goods should have arrived in New York no later than late November, but it was on December 19 the decorations arrived. It was too late for us to have them allotted .

Andrew： We did have the decorations laded according to the contract stipulations. You might have noticed it from the shipping advice we sent you.

Pearl： I've studied all the necessary documentation, including the shipping advice. Unfortunately the dockers were on strike, which caused almost ten days delay in its arrival in New York.

Andrew： You'd had the cargo insured against S.R.C.C., hadn't you? In that case, I'd advise you should be referred to the insurance company for expense.

Pearl： You mean, you reject apology and disposal .

Andrew： I 'm sorry to hear that but I don't think your claim is reasonable, I'm afraid I can't help but decline your claim.

投诉与索赔

珀尔： 我想和你谈谈快要发生的一件比较麻烦的事情。如果可以的话，我想在这次会议上解决。

安德鲁： 是什么事？希望不是很严重。

珀尔： 很不幸的是，很严重。我已经发了一封信。

安德鲁： 我们已经收到了，要求退款。你是说圣诞装饰交货的事吧？

珀尔： 你知道圣诞装饰是季节货物。去年9月份我们签了笔50万打的合同。货应该在不迟于11月下旬到达纽约，但实际上货物在12月19日才到。当时我们安排节日分销已经太晚了。

安德鲁： 我们的确是按合同规定把货物发出的。从我们的装船通知中你可以看到。

珀尔： 我看了所有必要的文件，包括装船通知。不幸的是，码头工人正在罢工，致使船晚到纽约10天。

安德鲁： 我们一定投保相关保险了，是吧？在这种情况下，你应该向保险公司提出索赔。

珀尔： 你的意思是拒绝道歉和处理了？

安德鲁： 对于这种情况我感到很抱歉。但是我认为你的索赔是没有道理的，恐怕只能拒绝你方索赔。