现代酒店英语口语实用教程 06课Cleaning the room 客户清理服务

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Unit 3 Cleaning the Room 客房清理服务

经典对话

R=Room maid 客房服务员 G=Guest 顾客

R：(knocking the door)Housekeeping. May I come in?

(敲门)我是客房服务员，可以进来吗?

G：Come on in , please.

请进。

R：Good evening, ma’am. May I do your room now?

晚上好，女士。我现在可以清理您的房间吗?

G：Sure. Could you tidy up the bathroom first? I’ve just taken a bath, and it’s quite a mess.

当然可以。你能不能先整理一下浴室?我刚刚沐浴过，里面很乱。

R：Certainly, ma’am.

好的，女士。

(Finish cleaning the room 清理完房间)

R：Is there anything else I can do for you, ma’am?

还有什么能为您效劳的吗，女士?

G：Oh yes, where can I borrow a hair-dryer?

对了，我在哪儿能借到吹风机?

R：I”ll send one up right away.

我这就送一个上来。

G：Thank you, you’ve been very helpful.

谢谢你，你对我很有帮助。

R：You’re welcome. Good night, ma’am. Have a nice dream.

不客气，晚安，女士。祝您做个好梦。

常用句型百宝箱

1. 进房前

1) Turn-down service. May I come in?

收拾房间了。我可以进来吗?

2) I’m sorry to disturb you ,but may I clean the room now?

很抱歉打扰您，我现在可以清理房间吗?

3) Well, I’m a bit tied up now.

哦，我现在有点事情。

4) I’m on the phone.

我正在打电话。

5) Shall I come back later, sir?

先生，要我等会儿再来吗》

6) Can you come back later?

您等会儿再来好吗?

7) What time would you like me to come back?

您希望我什么时候再来?

8) What time would be better for you?

您什么时候更合适呢?

9) What time would be convenient for you?

您什么时候方便呢?

10) Sometime after supper would be fine.

晚饭后的时间比较好。

11) Could you wait another 30 minutes , please?

请再等 30 分钟好吗?

12) You can call the front desk when you want your room done .

当您需要清理房间时，可以给前台打电话。

13) May I come in and check the housekeeper’s work?

我可以进房检查一下服务员清理房间的情况吗?

2. 进房清理

1) May I vacuum the room now?

我可以吸尘吗?

2) May I tidy up your desk?

我帮您整理一下书桌好吗?

3) May I move the things on your desk so that I can dust it?

为了清洁书桌，我可以移动桌子上的物品吗?

4) Sure, go ahead.

好的，请吧。

5) Just leave the things as they are, please.

就让他们放在那儿吧。

6) I’d prefer you don’t move them.

我宁愿你别动这些东西。