365天实用商务口语 第16期:同意赔偿

[00:00.20]I'm sorry about our mistake. 我对我们的过失表示抱歉。 [00:02.37]I apologize to you for our mistake. 我为我们的过失向您道歉。 [00:07.12]We very much regret the mistake in article number, which resulted in your receiving the wrong goods. 因为货号有误导致到货错误，我们对此深表歉意。 [00:35.30]I'm assigned to come here to settle the claim you lodged against us for our shipping wrong goods. 我是被派来处理你们就我方发错货物所提出的索赔要求的。 [00:44.07]I propose we compensate you by 3% of the total value,plus inspection fee. 我提议，我们赔偿你们总价值的3%再加上检验费。 [00:49.16]In view of our friendly business relationships, we are prepared to meet your claim for the 25 tons weight shortage. 考虑到我们之间友好的业务关系，我们准备接受你们提出的25吨短装索赔要求。 [01:08.45]We'll complete your order and send replacements for the damaged ones. 我们会完成你们的定单，给你们发去受损货物的替换品。 [01:18.51]We admit that we were partially responsible for the damage. So, let's meet each other halfway and compromise on a 10% reduction in price on the consignment. 我们承认我们对损失负有部分责任，所以，咱们各让一半，货价减少10%吧。 [01:39.53]We regret for the loss you've suffered and agree to compensate you by $750． 我们对你们遭受的损失深表歉意，并且同意赔偿你们750美元。 [01:47.03]We are prepared to offer $30.000 in full and final compensation. 我们准备出3万美元作为全部最终补偿。 [01:50.13]We surely will live up to our words that we will pay the freightage for returning the goods that you bought from us. 我们肯定会说到做到，支付你们退回从我公司购买的商品的运费。 [01:55.38]Good morning! There was a traffic jam on the way, so... 早上好！路上塞车，所以… [02:01.32]It doesn't matter. What's your suggestion for our damaged air conditioners? That's what I'm really concerned about. Have you decided yet? 没关系。你们打算怎么处理那批损坏的空调机呢？这是我真正关心的事情。你们决定了吗？ [02:42.06]Yes. We've loo ed into your claim as to the damaged air conditioners and we have to admit that unsatisfactory packing is the main reason. 决定了。我们调查了你们关于空调机的索赔要求，我们不得不承认包装拙劣是主要原因。 [03:03.36]That is, you agree to make up our losses? 这就是说，你们同意弥补我们的损失了？ [03:07.25]Yes. We'll complete your order and send replacements for the damaged ones. 是的。我们会完成你们的定单，给你们发去受损货物的替换品。 [03:11.37]That's what we expected. Thank you. But what should we do with the damaged goods? 这正是我们期望的处理结果。谢谢你。不过，我们怎么处理受损的货物呢？ [03:18.58]We'll send a technician to your region to do any necessary repairs. If the damage is not serious, I hope you could help us to dispose of them at a reduced price. 我们会派一名技术人员去你们那里做任何必要的维修。如果损伤不严重，我希望你们能帮助我们把这些受损货物削价处理掉。 [03:37.10]I'll do what I can. 我会尽力的。

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