北师大版高中英语模块9--Unit 27(3)-4

[00:00.00]And what about eye contact? [00:02.60]Well, if we don't look at someone they [00:04.18]immediately think that they can't trust us [00:06.08]or we're not telling the truth, [00:07.63]so eye contact is very important. [00:08.85]We've got to make sure we get it right.. [00:10.22]if we give too much they could perceice [00:12.03]that we er we rather like them [00:13.23]a little too much, [00:14.37]or maybe we're being a little aggressive [00:15.35]towards them. [00:16.55]So we've got to get the eye contact about right [00:18.17]about three seconds in general is about [00:20.67]right before we move away from the face then [00:22.32]come back to the eyes. [00:23.89]A situation I often find I have trouble with [00:26.25]is when I need to complain about something. [00:28.76]What sort of mistakes might I be making? [00:30.81]Well I think it's very common to feel [00:31.68]uncomfortable about making a complaint. [00:33.73]Probably one of the most common things that [00:35.22]people do in that situation is they're tempted [00:37.28]to say far too much, [00:38.77]so they become very unclear about the nature [00:42.90]of the complaint... [00:44.02]they're not precise enough. [00:45.69]And they may well be tempted to speak far [00:47.21]too quickly as well because actually we want [00:49.07]to get to the end of the complaint because [00:50.61]we don't particularly like complaining [00:51.85]in the first place. [00:51.85]

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