商务沟通英语口语视频教程(高级)：15_Engaging Your Audiance

小编导语：该视频中主要讲述了有关赢得客户的英语口语对话，与客户建立融洽关系是至关重要的。在与客户沟通时也要把握技巧。对于客户的抱怨也要耐心解释。接下来和小编一起来观看视频吧！

Rapport with the client is critical.

与客户关系融洽是至关重要的。

In your point of view, Mark,...

在你看来，马克，

...has informal feedback led to any significant changes in the way you deal with clients?

非正式反馈使你在应对客户的方式发生了什么重大转变吗?

I think it has made me more diplomatic in dealing with complaints.

我认为它使我在处理投诉时更加注意外交辞令。

I'd like to ask for clarification of what you mean by that.

我想让你解释清楚你的意思是指什么?

Let me get a show of hands of the number of people here who have lost their temper dealing with complaints?

在座的人们，请举手让我看一下，你们谁在处理投诉时发过脾气?

Lots of us.

我们当中很多人都会这样。

I tended to do that too.

我也倾向于这样做。

That was because my expectation was that I had to defend the product.

因为我的期望是必须维护产品。

Now I acknowledge the complaint as a situation where the client is offering informal feedback.

现在我将这种投诉视为客户所提供的非正式反馈。

Can we afford to ignore informal feedback from our clients?

我们能够承担起忽视客户非正式反馈的责任吗?