跟艾米莉一起学口语 第729期:售后维修服务

How long is the warranty?

保修期多长时间？

How long is the warranty for this TV set?

这台电视机的保修期多长时间？

We can provide three-year warranty service.

我们可以提供三年的保修服务。

After-sale service is free of charge.

售后服务是免费的。

How about repairs after the warranty expires?

保修期过后的修理怎么办呢？

I forget to bring the receipt and warranty certificate.

我忘记带收据和保修书了。

Conversation:

A: Sir. What's the matter with you? You look worried.

先生，你怎么了？你看起来很担心。

B: I bought a computer in your store the other day. But there is something wrong with it, I can't turn on the computer.

我前些天在你们店里买了一台电脑，但是电脑出了一些问题，我打不开电脑了。

A: Oh, really? When did you find this problem?

真的吗？你是什么时候发现这个问题的？

B: Yesterday evening.

昨天晚上。

A: Did you carry the computer with you?

你带电脑了吗？

B: Yes. Here you are.

带了，给你。

A: I will check it for you. It is a little complicated. You need to go to the after-sale service to repair it. Have you taken your guarantee card?

我来给你检查一下。有点复杂，你需要到售后服务处去修理，你带保修卡了吗？

B: Yes. Where is the after-sale centre?

带了，售后中心在哪儿？

A: It is on second floor. Turn left when you get off the elevator. First of all, you should fill out the post-sale maintenance form.

在二楼，出电梯之后左转。首先，你应该填写售后维修表。

B: Alright. How long is the computer warranty?

好的，电脑的保修期是多长时间？

A: It's two-years that covers parts and service.

保修期两年，包括提供零部件和免费维修。

B: Can you fix the computer today?

今天能够修好电脑吗？

A: We are not sure. It depends on what the problem is.

我们不能保证，这得看是哪里出了问题。

B: But I need the computer to work.

但是我需要电脑工作。

A: Don't worry. We'll try to fix it for you today.

不要担心，我们尽量给你今天修好。