365天实用商务口语 第59期:售后服务

[00:00.17]The factory offers/gives a three-year warranty on this refrigerator. 这款冰箱厂家保修三年。 [00:05.29]All our washing-machines are guaranteed for 3 years. 我们的洗衣机都保修三年。 [00:08.34]The manufacturer offers free maintenance. 厂家提供免费维修。 [00:09.47]After receiving your call. we'll visit you within 24 hours. 在接到您的电话后，我们会在24小时内上门服务。 [00:12.44]Within five years, any non-intentional damage will be repaired free of charge. 在五年之内，任何非故意的损坏我们都免费维修。 [00:14.49]If there is any defect, you can exchange it. 如果有任何瑕疵缺陷，您可以拿来换。 [00:15.51]We offer a one-week money-back guarantee. 我们保证在一周之内可以退款。 [00:32.32]We have money-back guarantee. 我们保证可以退款。 [00:36.41]It can be refunded if there's something wrong. 如果有质量问题，可以退款。 [00:39.25]All goods purchased here can be delivered free. 凡在本店购买的商品一律免费送货。 [00:43.33]You can't return it.because it's one day overdue. 不能退了，因为已经过期一天了。 [01:06.00]Goods over this counter are non-refundable. 此柜台商品不能退货。 [01:08.05]We'll have it fixed for you. 我们帮您把它修好。 [01:46.46]If something goes wrong, simply make one toll-free call to the　hotline 24 hours a day. 如果出现了什么问题，您只要拨打24小时免费热线电话就可以了。 [02:09.25]We can provide delivery service for you if you need it. 如果需要，我们可以为您提供送货服务。 [02:13.38]Well, can you make sure that I can get it as soon as possible? 好的，你能否确认我能尽快收到? [02:18.08]I'm sorry. We're in a busy period now, so it can't be delivered for 3 days. That is the absolute best we can do. 对不起，我们这段时间正忙，所以这三天都不可能送货。这绝对是我们能为您提供的最好的服务了。 [02:26.17]Then, what is the earliest time it might come? 那最早能什么时候送来? [02:31.39]Around 8:00 this Wednesday is the soonest we can get it there. 我们最快这周三八点左右能送到。 [02:35.19]All right. By the way. how long is the term of service? 好的，顺便问一下，保修期是多长时间? [02:40.51]Five years. Within five years, any non-intentional damage will be repaired free of charge. Just hold on to the agreement; that's your guarantee. 五年。在五年之内，任何非故意的损坏我们都免费维修。您只要保管好这份协议就行了，这是您维修服务的保证。 [02:52.36]And if there is any fault, may I return it? 如果有质量问题，我可以退货吗? [02:56.05]Goods from this counter are non-refundable, but can be exchanged within 14 days of purchase with the original receipt. 此柜台商品不能退货，不过十四天内拿着原始收据可以换。 [03:04.35]OK. Thank you very much. 好的，非常感谢。

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