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365天实用商务口语 第59期:售后服务

所属教程:365天实用商务口语

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[00:00.17]The factory offers/gives a three-year warranty on this refrigerator.

这款冰箱厂家保修三年。

[00:05.29]All our washing-machines are guaranteed for 3 years.

我们的洗衣机都保修三年。

[00:08.34]The manufacturer offers free maintenance.

厂家提供免费维修。

[00:09.47]After receiving your call. we'll visit you within 24 hours.

在接到您的电话后,我们会在24小时内上门服务。

[00:12.44]Within five years, any non-intentional damage will be repaired free of charge.

在五年之内,任何非故意的损坏我们都免费维修。

[00:14.49]If there is any defect, you can exchange it.

如果有任何瑕疵缺陷,您可以拿来换。

[00:15.51]We offer a one-week money-back guarantee.

我们保证在一周之内可以退款。

[00:32.32]We have money-back guarantee.

我们保证可以退款。

[00:36.41]It can be refunded if there's something wrong.

如果有质量问题,可以退款。

[00:39.25]All goods purchased here can be delivered free.

凡在本店购买的商品一律免费送货。

[00:43.33]You can't return it.because it's one day overdue.

不能退了,因为已经过期一天了。

[01:06.00]Goods over this counter are non-refundable.

此柜台商品不能退货。

[01:08.05]We'll have it fixed for you.

我们帮您把它修好。

[01:46.46]If something goes wrong, simply make one toll-free call to the hotline 24 hours a day.

如果出现了什么问题,您只要拨打24小时免费热线电话就可以了。

[02:09.25]We can provide delivery service for you if you need it.

如果需要,我们可以为您提供送货服务。

[02:13.38]Well, can you make sure that I can get it as soon as possible?

好的,你能否确认我能尽快收到?

[02:18.08]I'm sorry. We're in a busy period now, so it can't be delivered for 3 days. That is the absolute best we can do.

对不起,我们这段时间正忙,所以这三天都不可能送货。这绝对是我们能为您提供的最好的服务了。

[02:26.17]Then, what is the earliest time it might come?

那最早能什么时候送来?

[02:31.39]Around 8:00 this Wednesday is the soonest we can get it there.

我们最快这周三八点左右能送到。

[02:35.19]All right. By the way. how long is the term of service?

好的,顺便问一下,保修期是多长时间?

[02:40.51]Five years. Within five years, any non-intentional damage will be repaired free of charge. Just hold on to the agreement; that's your guarantee.

五年。在五年之内,任何非故意的损坏我们都免费维修。您只要保管好这份协议就行了,这是您维修服务的保证。

[02:52.36]And if there is any fault, may I return it?

如果有质量问题,我可以退货吗?

[02:56.05]Goods from this counter are non-refundable, but can be exchanged within 14 days of purchase with the original receipt.

此柜台商品不能退货,不过十四天内拿着原始收据可以换。

[03:04.35]OK. Thank you very much.

好的,非常感谢。

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