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> 行业英语 > 职场英语 > 商务英语职场王 >  第85篇

潇洒做演讲——用心回答问题 Handling Questions with Care

所属教程:商务英语职场王

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2020年11月23日

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用心回答问题 Handling Questions with Care

回答问题是演讲成功的关键(major key)之一,因为通过问答阶段(Q & A session),听众就能够发现你对主题的了解和应用程度。

说明提问时间

在演讲之初就应该说明提问时间。演讲过程中的插话会拖延时间,分散重心(harder to keep focused),但如果加以利用,就可以使讲演更有互动性,更有趣(interactive and more interesting)。

☉We’ll have a question and answer period at the end, so if you’ll please hold your questions until then.

在接近尾声的时候会有问答时间,您可以把您的问题保留到那个时候。

☉Feel free to ask questions at any time.

如果有问题随时提问。

☉There will be time for questions at the end of every section, so please feelfree to ask questions when we come to the end of each item.

每个段落结束的时候都会有提问时间,所以在每一项结尾的时候尽管提问。

应对复杂问题

提前准备若干可能问及的问题,将复杂问题分解依次回答(tackle difficult questions one part at a time)。如果有人一次问了3个或者4个问题,别恐慌(panic)。回答问题的第一部分,然后再请他们重复第二个问题。一次回答一个问题(one at a time)就没有那么复杂,而且效果也会很好。

☉Now what was your second question?

现在您的第二个问题是什么?

☉I think that should cover your first question, what was the second part of your question?

我想这样应该回答了您的第一个问题,您问题的第二部分是什么?

☉Does that answer your question?

这是否回答了您的问题?

注意倾听问题

仔细倾听提问者的问题,并且给足时间来完成提问表达。如果有必要,你可以请他重述问题(restate the question),保证理解他的问题内容,尤其是当问题比较复杂,或者所在会议室很大,不是所有的听众都能听清问题的时候。

☉So you’re asking about……,is that correct?

所以您是想问……对吗?

☉Do you mean……?

您的意思是说……?

☉For those of you who didn’t catch that, this gentleman just asked me……

对于没有听清的人(我解释一下),这位先生刚才问我……

永远支持发问

讲演者在评论问题时可能在毫无意识的情况下发表一些有伤害意味的言论(unintentionally hurtful)。在某人发问后,你说“好问题”的时候要多加小心,因为对一个人说过就得对其他人也这么说,否则会被误认为后面的问题没有前面的好。

☉Let me answer your question this way……

让我这么来回答您的问题……

☉To answer your question……

要回答您的问题……

回答简明了当,不必虚张声势

最好别给一个冗长的答复(longwinded answers),越是简短,就越容易记住。同样,如果你不知道怎样回答,也不必虚张声势(don’t bluff)。简单说句“我不清楚”,无论如何都要给出答复,并且越快越好(ASAP)。有时候会后给出答案比当下解决问题要好,因为这样可以和提问者建立积极的关系(build a positive relationship)。

☉To be honest, I’m not really sure about the answer to your question.

老实说,对于您问题的答案,我不是很肯定。

☉I don’t know the answer to your question, but I can find out and get back to you about it.

我不知道您问题的答案是什么,但是我会找出来并且回复您。

☉I’m not sure how to answer your question, could you elaborate?

我不确定该怎样回答您的问题,您能否详加说明?

总结

之所以要用心应对听众的提问,是因为问题是对讲演者真才实学的考核,也是将演讲内容的“认识”和切实问题的“实践”相结合,让听众心服口服的捷径。有些问题是可以提前准备好答案的,那会得心应手许多;有些则需要认真倾听,临场应对。即便是遇到无法回答的问题,也应该如实相告,尽可能多地在互动中体现尊重和真诚。

Words 单词表

clarify澄清,弄清

comment评论

consumer消费者,顾客

copyright版权

correlation相关

danger危险

design设计

direction方向;方位

effectiveness有效性;效果

few少数的,很少的

flexible灵活的,多变的

hesitancy犹豫,踌躇

interest兴趣

issue问题

marketing营销

presentation介绍;讲解

strategy战略,策略

survive生存;幸存

technology技术,科技

trend趋势;时尚

Phrases 短语表

be responsive to……对……做出反应/回应

catch(sth)听清(某事)赶上

charges of收……费

clarify an issue澄清一个问题

clear up(an issue/problem)清除(问题/麻烦)

copyright infringement侵犯版权

don't be shy不要害羞,不用拘束

deal with(an issue/problem)处理(问题/麻烦)

in reference to关于,就……而言

reverse a trend扭转趋势

keep up with(a trend)紧跟(趋势)

where(sth)is heading(某事)走向

open it up(for questions)恭候提问,等待提问

product line生产线

raise your hand举手

incorporate(sth)into(sth)(某物)纳入/融入(某物)

something to say要说的话

to be pending尚未了结的

to be heading towards(sth)(某事)朝什么方向发展(前进)

实景对话1

A:We've come to the end of my presentation. Now we have time for a few questions. We have about twenty minutes.Please don't be shy, if you have questions or something to say, please just raise your hand.I'm very interested to hear your comments.Yes?

B:Can you clarify what you said about the copyright issues?

A:Do you mean the copyright issues in reference to our new product line?

B:Yes……

A:For those of you who didn't catch that, this gentleman just asked about the copyright issues on our new product line. The Legal Department has been dealing with charges of copyright infringement on our designs, but the whole issue is still pending.We aren't able to move forward on this line until the issue is cleared up.

C:What do you think about the future direction in marketing?Do you think we can keep up with future trends?Don't you see some danger with the way the economy is heading?

A:As far as the future direction in marketing, I think we're heading towards an increased use of technology. We need to be more flexible about incorporating new ideas into our marketing strategy.Now what was your second question?

C:What about the way the economy is heading?Do you think we should beworried?

A:Let me answer your question this way……in order to survive in a modern economy, we must be responsive to the changes in the market. As long as we can stay close to our customers, I feel very optimistic about the future.

A:到了我介绍的尾声。现在的时间用来提一些问题。我们大约有20分钟的时间。不用拘束,你们有什么问题或有什么要说的,请举手。我很有兴趣来听你们的评论,好吗?

B:您能否详细解释一下您刚才谈到的关于版权的事宜?

A:您所说的是关于我们生产线的版权吗?

B:是的……

A:没有听清的人,再听一下,这位先生是想问有关我们新生产线版权的事宜。

法律部门正在核算我们的设计遭侵权的版权费,但是还没有结果。如果这个问题不能搞清楚,我们就不能继续向前走。

C:您怎么看未来营销的方向?您觉得我们能够赶上未来的趋势吗?您觉察到经济走向方面的危险了吗?

A:就未来的营销而言,我认为我们正面向的是与日俱增的对技术的运用。

我们需要更灵活地在营销战略中纳入更多新思路。现在您的第二个问题是什么?

C:经济走向怎么样?您觉得我们是否该为此担忧?

A:让我这样来回答您的问题……要在现代经济中生存,我们就必须对市场的变化做出反应。我们和客户走得越近,就越能感受到对于未来的乐观。

实景对话2

A:And with that, I'd like to conclude my presentation. Now I'd like to open it up for questions. Yes, you in the back?

B:Thank you for your presentation. I do have a question, however.You mentioned trends in the market are tending towards hesitancy and consumer restraint. I was wondering what your take is on the reasons why we are seeing this……

A:To answer your question, I think there is a very direct correlation to the current state of the economy. When the economy is in recession, you start seeing these types of things.

C:So can you talk a little more about recovery?

A:I'm not sure how to answer your question, could you elaborate?

C:I mean, what kinds of actions should the government be taking to reverse these trends?Can we overcome the damage that has already been done?What can we do as individuals to help improve the situation?

A:Well the government is increasing spending and approving stimulus funding to get things back on track. I think that should cover your first questions.What was the second part of your question?

C:What is it we can do?

A:Yes, well, as individuals, we have to learn to live within our means and support small businesses. That will jump start the economy in a grassroots kind of way.Does that answer your question?

A:到这里,我就结束了我的讲话。现在,我愿意解答疑问。好,坐在后面的那位?

B:感谢您的演讲。但是,我的确有个问题。您提到市场的趋势是克制和消费者的犹豫不决。我想知道您有什么理由让我们这样认为……

A:就您的问题而言,我觉得这是和目前的经济状况直接相关的。如果经济衰退,您将会看到上面的情况。

C:那您能否再进一步谈一下经济复苏的问题?

A:我不是很确定您的问题,您能否详加说明?

C:我的意思是,我们的政府应当采取哪些措施来扭转这个趋势?我们能否克服已经造成的损害?作为个体,我们应当怎样来帮助改善这种状况?

A:我们的政府正在增加开支并且批准了刺激资金计划来使事情回到正轨上。

我想这样应该回答了您问题的第一部分,您问题的第二部分是什么?

C:我们能做什么?

A:好的,作为个体,我们应当量入为出,支持小型企业,这将会从根本上推动经济的发展。这算回答您的问题了吗?


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