导购口语 第199期:退换服务(3)

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Conversation 3

A: Good morning, sir. Can I help you?

A：早上好，先生，我能帮什么忙吗？

B: Good morning. I bought this camera here a few months ago. It has ruined two tolls of film already.

B：早上好，好几个月前我买的这个照相机，已经毁坏了我两个胶卷。

A: I'm so sorry to hear that.

A：很遗憾听到这个。

B: I hope you will be able to fix it or refund my money.

B：希望给我修理一下或退钱。

A: Have you brought the sales slip?

A：您带着收货单了吗？

B: Yes, here it is.

B：带来了， 给。

A: Sorry, sir. Your warranty was good for six months. It expired two weeks ago.

A：对不起，您的保修单是半年的，已经过期两个星期了。

B: Two weeks ago? What difference does two weeks make? I'm sure it was defective when I bought it.

B：两个星期，这有什么关系？我敢肯定买的时候就有问题了。

A: Eh... That could be possible. But no one can tell.

A：嗯……那倒可能，但是谁能证明呢。

B: What shall I do?

B：那我该怎么办呢？

A: Well, you can leave it here for repairing, but there will be a charge.

A：嗯，您可以把它放在这儿修理一下，但要收费。

B: A Charge? How could that be?

B：收费？那怎么可能呢？

A: You know that your warranty has run out. There is nothing I can do.

A：您知道您的保修期已经过了，我也没办法。

B: Can you make an exception in my case this time?

B：您能把这件事作为特例处理吗？

A: I'm terribly sorry, sir. We can't set a precedent. I hope you can understand.

A：先生，实在对不起。我们不能开这个先例，希望您能理解。