导购口语 第200期:退换服务(4)

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Conversation 4

A: Hello, Miss.A：你好，小姐。

B: Good morning, madam. Anything I can do for you？

B：噪声好，夫人。有什么事要我帮忙吗？A:Well, I bought a skirt for my eight-year-old daughter yesterday afternoon.

A：哦，昨天下午我给8岁的女儿买了条裙子。但当她在家里试穿时，我发现太紧了。我可以退吗？B: Maybe. Our service center is responsible for that. It’s beside the gate over there.

B：也许可以吧。我们的服务中心负责处理这事，服务中心就在那边大门口的旁边。

A: Thank you.A：谢谢你。(At the Service Centre)（在服务中心）

A: Excuse me.A：劳驾。

C: Yes? Can I help you?

C：要我帮忙吗？

A: Well, I bought this skirt here yesterday afternoon. But I got the wrong size. It’s too small for my daughter. I wonder if I could refund it.

A：昨天下午我在这儿买了这条裙子，但尺寸不对，我女儿穿太小了。不知道能否退款？

C: Yes, you could if it;s kept intact. But don’t you want to get a bigger size?

C：如果裙子完好无损的话，我想是可以的。但是，您不想换一条大一点的吗？

A: I intended to, but as far as I know, all the skirts of this kind here are of the same size.

A：我是想换的，但据我所知，这种裙子的尺寸都是一样的。

C: Are they? In that case, I’ll be glad to give your money back.

C：是吗？那样的话，我很乐意给您退款。

A: Sorry to have given you trouble.A：抱歉给您添麻烦了。C: Never mind. It’s just my duty.C：不要紧，这只是我的职责。