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> 行业英语 > 职场英语 > 每日商务英语口语 >  第15篇

实用商务英语 结账退房

所属教程:每日商务英语口语

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2021年10月01日

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8 结账退房

你将听到的

前台结账

Would you please go to the Cashier Desk to pay your bill?

运送行李

The bellboy will take your luggage to the bus.

核对账单

Would you like to check and see if there's any mistake?

刷卡结账

May I have a print of your card?

付款方式

What's your way of payment, please?

解释费用

That's for the lunch you ordered from your room.

退回押金

Here's your key deposit, your change and receipt.

你也许会说

退房时间

What's the check-out time?

要求结账

Will you close my account?

行李安排

May I leave our baggage here until this evening?

职场心经

为了在出发时能顺利离开饭店,踏上归程,应做到:

1.准备离店之前应要事先通知前台准备好账单,以便节省结账时间。

2.结清有关账目:如洗衣费、长途电话费等;如果损坏了客房设备,应与饭店商量,妥善处理赔偿事宜。

3.请行李员把行李送到前台。待酒店服务员检查好房间后,查清有没有因疏忽而丢下东西,以确保财物的万无一失。

必备的词汇热身

● approximate [əˈprɔksimit] adj.近似的,大约的

● signature [ˈsiɡnətʃə] n.签字,签名

● cashier [kæˈʃiə] 出纳员

● draw up 准备;算出

● pick up the tab 付账

● credit limit 信用卡限额

● check out 付账离开

当结账退房的时候你会听到

Would you please go to the Cashier Desk to pay your bill?

请您去柜台付账,好吗?

The bellboy will take your luggage to the bus.

行李员会把您的行李送到车上。

Would you like to check and see if there's any mistake?

请您核对一下,看是否有误?

May I have a print of your card?

请把卡给我。

What's your way of payment, please?

您想怎么付账?

That's for the lunch you ordered from your room.

这是您在房间点的午餐的费用。

Here's your key deposit, your change and receipt.

这是您的钥匙押金、找零和收据。

当结账退房的时候你会说

1.What's the check-out time?

什么时间退房?

2.Will you close my account?

请给我结账好吗?

3.Get me the bill, please.

请把账单给我。

4.Can I check out here?

我可以在这儿结账吗?

5.Can I pay my bill here, please?

请问我可以在这儿付账吗?

6.I'm checking out this afternoon. What time must I vacate the room?

我下午结账。我必须什么时候腾出房间?

7.May I leave our baggage here until this evening?

我可以把我们的行李留到今天晚上吗?

8.We are checking out. Can you send a bellboy up to take our suitcases down?

我们要退房了,请派行李员来把我们的手提箱拿下去好吗?

拓展学习

退房手续

A:I'd like to check out now.

我想现在退房。

B:May I have your room number, please?

能告诉我您的房间号吗?

We are leaving early tomorrow morning, so I'd like to settle our bills now.

我们明天一早就走,所以我想现在结账。

We are going to check out this afternoon.

我们今天下午准备办理离店手续。

I'd like to settle my bill now, I'm leaving around ten.

我想现在结账,我准备10点左右离开。

settle the bill表示“结账”的意思,相当于pay the bill。

收费项目

A:Can you tell me what this is amount for?

你能告诉我这是什么费用吗?

B:That's for things consumed from the fridge.

这是冰箱里物品的消费款。

This is the room charges.

这是房费。

This figure accounts for the laundry service.

这笔钱是洗衣服务的收费。

A:How do you want to pay for it?

您想怎么支付?

B:I want to use these traveler's checks.

我要用这些旅行支票。

Do you accept traveler's checks?

你们收旅行支票吗?

Can I pay it in traveler's checks?

我可以用旅行支票支付吗?

I'd like to pay it in cash.

我要用现金付账。

场景应用

刘强几小时之后要去洛杉矶,所以他来到前台快速地把账单支付了,并将钥匙还给了前台的接待人员。

A:Good morning, sir. May I help you?

B:I'm Liu Qiang, Room 668.I'd like to pay my bill right away since I'm leaving for Los Angeles in a few minutes' time.

A:Yes, sir. I'll calculate your bill immediately… This is your bill, 750 dollars. How would you like to make the payment?

B:I'd like to pay by credit card instead of in cash, will that be all right?

A:Credit cards are welcome, sir. What card are you going to use?

B:My Visa card. Here you are.

A:Thank you. Will you sign on the bill?

B:Sure, There you are.

A:Thank you. And here is your receipt. By the way, is your baggage packed in your room ready?

B:Yes, everything is ready.

A:I'll call the bellman to take your baggage down. May I have the key to your room back?

B:OK. Here you are.

A:早上好,先生,能为您效劳吗?

B:我是刘强,住668号房间,我想现在结账,因为过几小时我就要起程去洛杉矶。

A:好的,先生,我马上给您算账……这是您的账单,750元,您准备怎么付款?

B:我想用信用卡代替现金付款,行吗?

A:欢迎用信用卡,先生。您要用什么信用卡?

B:我用维萨卡,给。

A:谢谢。请您在账单上签名,好吗?

B:好的,签好了。

A:谢谢。给您收据,顺便问一下,您房间的行李收拾好了吗?

B:是的,一切都准备好了。

A:我会叫服务生把您的行李拿下来,请您把房间的钥匙交回来好吗?

B:好的,给您。

金先生第二天要离开此地前往北京,所以他提前通知前台第二天一早准备好账单,并对宾馆的服务给予了充分的肯定。

A:Is there anything I can do for you, Mr. King?

B:I'm leaving for Beijing tomorrow morning. When do I have to settle my bill?

A:You can do it just before you leave here tomorrow morning.

B:That will do. Where shall I go to pay the money?

A:At the Cashier's Counter of our hotel, right in the lobby downstairs.

B:Would you please get the bill ready before nine tomorrow morning?

A:All right. Is your companion leaving for Beijing with you?

B:No, he will stay here for two more days. Please keep the room for him.

A:Shall I make out a single bill or two separate bills?

B:Two separate bills, please.

A:OK. I'll surely have the bill ready for you then.

B:That's great!

A:By the way, do you have any comment to make on our hotel?

B:I have had a good stay here. Your service is wonderful. I'm very satisfied with it.

A:Thank you for your compliments. You're welcome to our hotel again.

B:OK, I will.

A:金先生,能为您效劳吗?

B:我明天早晨要离开去北京,我得什么时候结账?

A:明天早上走之前就行。

B:行。我得去哪儿付钱呢?

A:在我们宾馆收款处,就在楼下的大堂里。

B:请你在明天早上9点前把账单准备好行吗?

A:行。您的同伴和您一起去北京吗?

B:不,他将在这里多住两天,房间不退。

A:我是合开一张账单还是分开开两张账单?

B:分开的两张账单。

A:行,我一定会把账单准备好,以便您结账。

B:太好了。

A:顺便问一句,您对我们宾馆有何意见?

B:我在这里住得很愉快,你们的服务好极了,我对此很满意。

A:谢谢您的夸奖,欢迎您再度光临我们宾馆。

B:好的,我会的。


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