实用商务英语 错发货物

2　错发货物

你将听到的

打电话告知

I'm calling about the merchandise we ordered from you last month. What we receive is not what we ordered.

狸猫太子

Right. We ordered A-3's, but the box contained A-1's. We can't use them at all.

装错床单

Upon unpacking the cases we find that the contents entirely have nothing to do with our order. We ordered tablecloths, whereas the contents are bed sheets. Evidently the goods are wrong.

与提单不符

To our surprise we found that the contents do not agree to Bill of Lading.

你也许会说

处理结果

We hope to provide you with good service for many years to come.

努力改正

We have to ask for a compensation to cover the loss incurred as a result of the wrong goods concerned.

发现不对

The goods submitted do not correspond with the sample sent.

职场心经

当卖方被告知错发了货物之后，应在第一时间向买方表示歉意，并想办法及时通过协商解决问题。首先，可询问对方是否能接受错发的货物；如果对方不能接受错发的货物，可请求对方通过降价等方式代自己将商品在对方市场进行处理，并马上安排对买方所需商品的发货工作；如果买方不能代为销售，可要求对方将商品发回并将对方所需商品及时发送给对方。

必备的词汇热身

●　connection [kəˈnekʃən] n.关系

●　textile [ˈtekstail] n.纺织品

●　sundry [ˈsʌndri] n.杂货

●　handicrafts [ˈhandi:ˌkræfts] n.手工艺品

●　represent [ˌrepriˈzent] v.代表

●　foreign [ˈfɔrin] adj.外国的

●　prove [pru:v] v.证明

当错发货物的时候你会听到

I'm calling about the merchandise we ordered from you last month. What we receive is not what we ordered.

我打来电话是关于我们上个月从贵方订货的事。我们收到的并不是我们订购的。

Right. We ordered A-3's, but the box contained A-1's. We can't use them at all.

对，我们订购的A-3，但箱子里装的是A-1。我们完全不能用。

We regret to inform you that Case No.9 did not contain the goods we ordered.

我们遗憾地通知贵方，9号箱非我方订货。

Upon unpacking the cases we find that the contents entirely have nothing to do with our order. We ordered tablecloths, whereas the contents are bed sheets. Evidently the goods are wrong.

开箱之后我们发现内容与我们的订单完全不一致，我们订的是台布，而装的是床单，显然是装错了。

To our surprise we found that the contents do not agree to Bill of Lading.

我们十分惊讶地发现所装货物与提单不符。

当错发货物的时候你会说

1．We hope to provide you with good service for many years to come.

我们希望未来能提供你们最好的服务。

2．I'm very pleased we were able to get to the bottom of this so quickly.

我很高兴能这么快把事情弄个水落石出。

3．We are very much regret having given you the cause to complaint and assure you that we should do all we can to put matters right.

我们很遗憾致使你方提出索赔，我们保证将尽一切努力改正。

4．We have to ask for a compensation to cover the loss incurred as a result of the wrong goods concerned.

我们不得不申请赔偿以弥补由于货物的错发而引起的损失。

5．We wish to dispose of the goods that your wrong delivered and request you refund to us our disbursement of the loss incurred.

我们要求降价处理你方错发的货物，并赔偿由此而产生的损失。

6．The goods submitted do not correspond with the sample sent.

到货与惠送样品不一致。

We received a wrong delivery of 6 dressing tables from you yesterday. We ordered the pine-finished dressing tables, but got a consignment of 6 mahogany-finished ones.

昨天我们收到贵方错发的6台梳妆台。我们订的是6台松木面的，但送来的却是红木的。

7．You have sent us the wrong goods and we are in urgent need for the goods that we ordered.

贵方将货发错，而我方急需所订货物。

8．You sent the wrong items. We order the newest model, but you sent us older models.

你们发错了货，我们订的是最新型号的，但是你们却发来了旧型号。

拓展学习

提出异议

A：The goods are not up to the standard stipulated in the contract. We're now lodging a claim with you.

货不对版，所以我方提出索赔。

B：Would you mind waiting a few minutes while I check with our Shipping department?

您可以稍等几分钟好让我和我们的货物部门核对一下吗？

Your goods cannot be accepted as they differ from your samples.

货不对版，所以我方拒绝接受这批货物。

The goods we have received do not tally with the sample on which we ordered. We regret to have to return these goods, and shall be glad if you will substitute the right goods for them as early as possible.

我们收到的货物与订货样品不符。因此我们不得不退货，希望你方能尽早将正确的货物发来调换。

回应对方

A：How to deal with it in your mind?

你们打算如何处理这个问题？

B：We'll airfreight the correct printers immediately.

我们会马上把正确的打印机空运过去。

We are in the hot water recently, so we took wrong.

我们真的是遇到麻烦的状况了，才会出错。

That's an understandable, but regrettable mistake.

这种错误可以理解，但也很遗憾。

Since it's our error, we'll pay the freight charges.

因为错误是我们造成的，我们会负担空运运费。

be in hot water遇到麻烦

该习语的字面意思是“在热水中”。可以想象描述对象身处的环境一定很恶劣，肯定是遇到了麻烦，所以后来该习语就被用来表示“遇到了麻烦”之意。例如：I am in the hot water now, I lose some important documents.我遇到麻烦了，我弄丢了很多十分重要的文件。

“遇到麻烦”的其他表达方式还有：

get into trouble陷入困境，遇到麻烦

He got into trouble now; I should go to help him.

他遇到麻烦了，我得去帮他。

get into a mess遇到麻烦

He won't ask you for help even he got into a mess.

即使他遇到麻烦也不会找你帮忙。

场景应用

由于使用的是过去的旧目录，所以客户选错了商品型号，但是卖方表示了理解并决定给对方送去正确的商品。

A：We received a wrong delivery of 5 wardrobes from you yesterday. We ordered the pine-finished wardrobes, but got a consignment of 5 mahogany-finished ones.

B：I'm sorry for that. What's your order number?

A：No.107. We ordered from your summer catalogue, Cat No.336.

B：That's it. You have ordered from an out-of-date catalogue. The new one lists the wardrobes you wanted under 705.

A：Oh, I'm sorry.

B：That's all right. It's history. I'll instruct a person to deliver the pine-finished wardrobes tomorrow and pick up the other consignment at the same time.

A：Thank you very much.

A：昨天我们收到你们送来的5个衣柜，你们送错货了。我们订的是5个松木面的，但送来的是红木的。

B：发生这事我很抱歉。你的订单号是多少？

A：订单号是107，我们是从你的夏季产品目录上订的，产品目录是336。

B：就是这个问题了。你用的是过时的产品目录。在新目录上，你要的货品是705.

A：哦，对不起。

B：没关系，都已经过去了。我安排人明天把松木衣柜送过去，同时把红木的拉回来。

A：谢谢。

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It's history.都已经过去了。

和别人造成误会时我们肯定要解释一下，对方可能说“都已经过去了”，言下之意是他已经原谅你了。说成Everything has passed.的话就好闹笑话了，这样的中式英语老外当然听不懂了，正确的说法应该是It's history.

History是“历史”的意思，成为了历史当然就是过去的事了，也就不用提了。我们在提到某个人的“生平”时，可以说life history。

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因为信息输入错误，卖方发送了错误的商品型号。核对信息后，卖方决定马上发送正确的商品，并请对方帮忙将错误的商品寄回来。

A：We have a problem, sir.

B：What on earth has happened?

A：You remember that we ordered 20 of your TP166 laser jet printers?

B：Of course. We shipped them two weeks ago. Haven't they arrived?

A：That's the problem. They've arrived, but they're the wrong model. You sent the TP164 model. That model is incompatible with our computer system.

B：I'm sorry to hear that. I'll look into it and try to get it corrected for you as quickly as possible. Do you have the invoice number?

A：I have a fax of the invoice right here.

B：Yes, there certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?

A：Not at all. I'm anxious to get this straightened out.（Later…）

B：Well, I've discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse. This resulted in the wrong shipment.

A：That's an understandable, but regrettable mistake.

B：We'll airfreight the correct printers immediately for all the tea in China. And since it's our error, we'll pay the freight charges.

A：That's good of you. My home office will be glad to hear it.

B：I'm very pleased we were able to get to the bottom of this so quickly. Just return the wrong printers sea-freight, and our company will pick up those charges too.

A：Thank you so much.

B：That's all right. We hope to provide you with good service for many years to come.

A：先生，我们有一个问题。

B：发生什么事了？

A：您记得我们向您订购了50台TP166激光喷墨打印机吗？

B：当然，我们在两个星期前交运了。送到了吗？

A：问题就在这儿。货已经送到了，但型号不对。您们交的货是TP164型。那机型和我们的电脑系统不兼容。

B：真抱歉。我会调查，然后尽快补救。您有发票号码吗？

A：这儿有一份发票的传真。

B：对，好像的确弄错了，我们不知道怎么运错了机型。您可以稍等几分钟好让我和货运部门核对一下吗

A：当然可以。我急着想把事情弄清楚。（稍后……）

B：我知道怎么一回事了。我们好像把您账号给输入错了。这一来就使得出货弄错了。

A：这种错误可以理解，但也很遗憾。

B：无论怎么样，我们会马上把正确的机型空运过去。因为错误是我们造成的，我们会负担空运运费。

A：您很周到，我们公司听到这消息一定很高兴。

B：我很高兴能这么快就把事情弄个水落石出，您就把送错了的打印机用海运帮我们退回来。运费由我们来付。

A：非常感谢您。

B：不要客气，我们希望未来还能提供给您们最佳的服务。

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for all the tea in China无论如何，无论怎么（也不）

这条习语来自17世纪的英国。当时中国生产的茶叶在英国价格昂贵，如果是“中国的全部茶叶”（all the tea in China），价值就无法估量了。不过，这条习语多用于否定句，意思是“即使把中国的全部茶叶送给我（我也不做某事）”，比喻“无论如何，无论多高的报酬（也不）”的意思。比如：That man was so rude to me! I wouldn't go back to that job for all the tea in China.（那个人对我如此无礼，我无论如何也不会回去干那个工作了。）

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