实用商务英语 错发货物投诉函

6　错发货物投诉函

Sample 1

Dear Sirs,

Your shipment of our Order No.2536 has arrived today. Upon unpacking the consignment, however, we found that 35 out of the 90 typewriters we ordered were different goods. We ordered DK-362 but 35 out of the 90 units you sent us were DK-361.

We would like you to send us 35 units of DK-362 immediately as we are in urgent need of them. As for the 35 units of DK-361 you mistakenly sent us, we will send them back to you for your account.

Yours truly,

Mark Allen

敬启者：

本公司第2536号订单的货于今日送抵。但是，一打开寄送的货物，发现订购的90台打印机当中，有35台是不同的产品。我方订购的是DK362，而贵方送来的90台之中，有35台是DK-361。

因我方急需DK-362，请速寄35台过来。至于贵方误寄给我方的35台DK361，我方将由贵方付款寄回。

马克·艾伦

敬上

Sample 2

Dear Mr. Lewis,

The goods we received on October 23rd were found not to match our order. The goods we ordered were Item No.7810, whereas the goods received were Item No.8710.

We cannot understand how this kind of mistake could occur at your end. We have decided to ship the goods back to your company by freight at your expense and we ask that you refund the US $20,000 which we have already paid you. Please note that we hereby also reserve the right to claim any damages arising out of your wrong shipment.

A quick refund will be highly appreciated.

Your sincerely,

亲爱的刘易斯先生，

我们发现10月23日收到的货物与我们的订单不符。我们订购的是7810号商品，而收到的是8710号商品。

我们不理解贵方怎么会发生这种错误。我方决定由普通货物运输方式将货物运回贵公司，费用由贵方承担。我们要求退还我方已支付贵方的20,000美元。请注意，由于贵方装运错误给我们带来损失，我们还保留要求赔偿损失的权利。

贵方如能迅速退款，我们将非常感激。

您真诚的，