服务英语·处理投诉 黄金句

服务英语·处理投诉 黄金句

1) I am sorry, madam. We'll attend to it immediately.

对不起，夫人。我们马上过来处理。

2) Thank you for telling us about it. I will look into the matter right away.

谢谢您告诉我们这件事情，我马上过去处理这件事。

3) Don't worry. I will get on with it at once.

别担心，我会马上处理这件事。

4) I will look into the matter very soon.

我会马上调查这件事情的。

5) We know it was completely our mistake. Therefore, we will deal with it as soon as possible.

我知道这完全是我的错，因此我们会尽快处理。

6) I am sorry for that. I will tell the manager of the maintenance department. He will deal with it at once.

很抱歉。我会告诉维修部的经理，他会马上处理这件事情。

7) This is quite unusual. Please be assured that we will look into the matter.

这是很少见的。请您放心，我们一定会把这件事情查清楚。

8) We are trying to find the cause. Could you wait a little longer, please?

我们正在查找原因，请您再等一会好吗？

9) We will look into it and get back to you right away.

我们调查之后，会马上给您答复。

10) Would you send the computer in? We will have it checked first. Then we'll see what I can do for you.

你能否把电脑送来我们检查一下，然后我们再看怎么帮您。

11) We will send our staff to fix it soon.

我们马上会派员工去修理。

12) We will send a man right out to look at it.

我们马上会派人去查看。

13) I am sorry, sir. There must be some misunderstanding.

我很抱歉，先生。这里面可能有误会。

14) We do apologize for the inconvenience.

我们为给您带来的不便深表歉意。

15) I am awfully sorry for my carelessness.

对于我的粗心大意我很抱歉。

16) I am sorry for the delay of delivery.

对于送货延误一事我们感到非常抱歉。

17) I am very sorry for any inconvenience I have caused you.

很抱歉，给您带来不便。

18) I assure you it will not happen again.

我保证此类事情不会再发生了。

19) We should be able to get this problem ironed out.

我们一定能把这个问题解决好。

20) I'm sure everything will be all right again next time when you come. Hope you'll come again.

相信下一次您再来时一切都会称心如意的。希望您再来。