服务英语·旅行安排 情景对话

服务英语·旅行安排 情景对话

1. 关于旅行线路的安排

R=Receptionist (接待员) C=Customer (顾客)

R: Good morning. Welcome to Xinxin Travel Agency. What can I do for you?

早上好，欢迎光临新新旅行社。有什么需要帮助的吗？

C: Hello, I want to know if my itinerary has come out yet.

你好，我想知道我的旅行日程出来没有。

* * *

R: Yes, we have arranged it.

是的，我们已经安排好了。

C: Do you mind introducing it to me?

那你介意给我介绍一下吗？

* * *

R: With pleasure. What you have chosen is a three-day tour of the Emei Mountain. The trip is as follows. The first day, we will leave Chengdu for Leshan. The next day, we will start climbing from the bottom of the mountain all the way to Jinding, the top of Mount Emei. We are scheduled to spend the night at Jinding. But be careful, the monkeys there are quite fierce. As for the last day, after eating some local food, we will back to Chengdu.

非常乐意。您选择的是峨眉山三日游。旅程安排如下：第一天我们将从成都出发前往乐山。第二天我们将从峨眉山的山底出发一直爬到金顶，也就是峨眉山的山顶。我们计划在金顶住一晚。但是要小心，那里的猴子都非常凶猛。至于最后一天，我们会先去吃一些当地的食物，然后再返回成都。

C: That sounds good. Sorry, I have forgotten the price of the tour.

听起来不错。不好意思我忘记价格是多少了。

* * *

R: 700 yuan. But the price does not include the entrance ticket of Mount Emei.

700元。但是价格中不包含峨眉山的门票。

C: Okay, I will arrive at Chengdu in the afte-rnoon on the day before our departure.

好的，我会在我们出发的前一天下午到达成都。

* * *

R: OK, we will pick you up and help you with the accommodation.

好的，我们会过去接你并帮您安排住宿。

C: Thank you.

谢谢。

* * *

R: How will you come?

您将怎么来呢？

C: By air.

坐飞机。

* * *

R: What time are you expected to arrive, and what's your flight number?

您预计将会几点到达？您的航班号是多少？

C: Around 4 p.m. CA4308.

大约是下午4点。航班号是CA4308。

* * *

R: All right. Have a good trip.

好的。祝您旅途愉快。

C: Thank you.

谢谢你。

* * *

R: You are welcome.

不用谢。

2. 关于出行方式的安排

R=Receptionist (接待员) C=Customer (顾客)

R: Good evening. Welcome to Xinxin Travel Agency. May I help you?

晚上好，欢迎光临新新旅行社。有什么能为您服务的吗？

C: Hello, I want to know the traveling route of our group.

你好，我来看一下我们团的旅行线路安排。

* * *

R: Which route have you chosen? When will your group set out?

请问您定的是哪天去哪儿的线路？

C: We have chosen a five-day tour to Beijing which will depart on September 15th.

我们定的是9月15日出发的北京5日游。

* * *

R: Please wait a moment. I will check it for you.

稍等片刻，我帮您查一下。

C: Alright.

好的。

* * *

R: Oh, here it is. There are 12 people in your group. The traveling is round trip and the payment is cash, isn't it?

哦，找到了。你们是一个12个人的旅行团，选择的旅行方式是往返旅行，支付方式是现金支付，对吧？

C: Yes.

是的。

* * *

R: Your traveling line has already been arranged. I will send the detailed information to your mailbox. If there is something with which you are not satisfied or that is not convenient to you, you can contact us at any time.

你们的旅行线路已经安排好了。详细的信息我会发到您的邮箱，如果您有什么不满或是不方便的地方可随时与我们联系。

C: I see. Besides, how will we get there?

知道了。还有就是我们这次是坐什么交通工具去呢？

* * *

R: By air.

坐飞机。

C: Ah, I am sorry but there are two children in our group who have airsickness, so can you change it so that they can take the train?

啊，不好意思。我们团里面有两个小孩儿晕机，所以能不能改成火车啊？

* * *

R: Just a moment, let me take a look at the schedule. There are still seven days before setting out… No problem, it's not too late to book the train ticket right now. I will change it to the train, Ok?

您稍等，我看一下时间啊。还有7天出发……没问题，现在预订火车票还来得及。那我就把你们的出行方式改成火车了啊？

C: OK, thank you.

好的，谢谢。

* * *

R: That's all right. Do you have any other req-uirements?

没关系，你们还有什么其他的要求吗？

C: We will take the bus there, right?

我们在当地旅行的时候是坐大巴吗？

* * *

R: Yes.

是的。

R: What about the ventilating condition on the bus?

车上通风怎么样？

C: You can rest assured. We have the ventilation installation on our bus.

这个您可以放心，我们的车上都安装有通风设备。

* * *

R: That's good. Because I have little carsickness. Many thanks.

那就好，因为我稍微有点晕车。十分感谢。

C: Not at all. Welcome your call at all times. If you want something to be adjusted, please notify us as soon as you can.

不用谢，欢迎随时来电咨询。有什么需要更改的也请及时通知我。

* * *

R: Yeah, I will. Good bye.

恩，会的。再见。

C: Bye.

再见。

三、关于旅行地的安排

R=Receptionist (接待员) C=Customer (顾客)

R: Good morning. This is Xinxin Travel Agency. What do you want to know?

早上好，这里是新新旅行社。您想了解些什么？

C: Hello, I have reserved a package tour to Shenzhen a few days ago. Can you give me more details about it?

你好，我之前预订了一个去深圳的全包旅行。我想知道里面都具体包括哪些？

* * *

R: OK! We offer you many tourist spots. As Shenzhen is a southern coastal city, the natural environment is different from ours, and the city construction is great. The first day, we will go to some modern spots, like“Window of the World”, where you can see many famous buildings, architectures or natural scenery from all over the world. And in“the Happy Valley”, there are lots of entertainment items. You can enjoy the funny, enthusiastic and crazy atmosphere there. The second day, we'll go to see some natural scenery. First, you will have fun with the coastal beach, and you can also take a yacht in the ocean bay. There is also an“Ocean World” for children to watch dolphin performance. Then we'll be in the Mangrove National Nature Reserve Area, there are kinds of plants and birds. It's really a green ocean! And I think it won't let you down.

好的，我们为您提供了许多旅游景点。由于深圳是一个南方沿海城市，所以自然环境和我们这里有很大的不同，城市建设也非常棒。第一天，我们会去一些现代一点的地方，比如说“世界之窗”，在那里你可以看到许多世界著名建筑以及世界各地的自然风光。而且在“欢乐谷”里面还有许多娱乐项目，你可以体验一下那里欢乐、热情甚至是疯狂的氛围。第二天我们会去观赏一些自然风光。首先，你将会在海滩上玩得很开心，你还可以在海上乘坐快艇。那里还有一个“海洋世界”供小孩子们观看海豚表演。然后我们会去红树林自然保护区，那里有各种各样的植物和鸟类，可谓是一个绿色的海洋！我相信它不会让您失望的。

C: Sounds good! How long will it take?

听起来不错！这趟旅行有多长时间？

* * *

R: Three days.

3天。

C: I see. By the way, what about the hotel and diet during the travel?

我知道了。顺便问一下，旅行过程中住的酒店和饮食如何？

* * *

R: We have arranged the boutique hotel for you, and you will have meals in designated tourist restaurant.

我们安排的都是精品酒店，吃饭的地方也都是旅游定点餐馆。

C: Ok, I am fully satisfied with your arra-ngement.

好的，我对你们的安排十分满意。

* * *

R: Thanks.

谢谢。

C: Bye.

再见。

* * *

R: Xinxin travel agency is ready to serve you at any time. Bye.

新新旅行社随时为您服务。再见。

* * *