服务英语·客房预订 黄金句

服务英语·客房预订 黄金句

1. 提供帮助

1) How can I help you, please?

我能帮您什么忙呢？

2) May I help you, please?

要我帮忙吗？

3) Is there anything I can do for you, sir/madam?

有什么需要帮忙的，先生/女士？

2. 预订房间

1) Are there any rooms available?

还有空房吗？

2) I'd like to book a double room for Tuesday next week.

我想订一个双人房间，下周二用。

3) Do you have one single room for two nights?

我想订两个晚上的单人房一间，行吗？

4) I need a room for Thursday.

我星期四要一个房间。

5) I want/would like to reserve a room from April 5th to April 9th.

我想订一个从4月5号到4月9号的房间。

6) I'd like to book a single room with bath from the afternoon of October 4th to the morning of October 10th.

我想订一个带浴室的单人房间，10月4日下午到10月10日上午。

7) By the way, I'd like a quiet room away from the street if that is possible.

顺便说一下，如有可能我想要一个不临街的安静房间。

3. 房间和房价的介绍

1) We have many types of rooms, such as…

我们有许多不同类型的房间，例如……

2) What kind of room do you want to reserve?

你想订哪种类型的房间？

3) What rate do you prefer?

你想要哪种价位的？

4) We can give/offer you 30% off/30% discount at weekends.

周末我们房价打7折。

5) We will give/offer you 20% off/20% discount for the group reservation.

团体预订我们优惠20%。

6) A single room is 60 dollars per night, 10% tax and 10% service charge extra.

单人间每晚60美元，另外还要加算10%的税金和10%的服务费。

7) A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.

临街的双人房每晚140美元，而背街的双人房每晚115美元。

8) What's the price difference?

房价有何差别？

9) What services come with that?

这个价格包含哪些服务项目呢？

4. 确认预订

1) How long will you stay in our hotel?

你要在我们酒店呆多长时间呢？

2) We still have rooms available which meet your requirements.

我们还有符合你们需要的空房。

3) Under whose name will you reserve?

您以谁的名义预订？

4) I will confirm your reservation information.

我将确认您的预订信息。

5) We look forward to your arrival/your coming/seeing you soon.

我们期待您的光临。

5. 房间满员时

1) I am sorry. No rooms are available.

抱歉，没有空房。

2) All the standard rooms have been booked on the day you planned to come.

你打算来的那天，所有的标准间都被订完了。

3) This is the busiest season. I'm very sorry, but could you call us again on this weekend? We may have a cancellation.

现在是旺季，非常抱歉，但是能不能请您这个周末再打电话过来，可能会有人取消预订。

4) I am sorry, but all the rooms are occupied for the next week.

很抱歉，下星期所有的客房已满。

5) I am afraid all types of rooms are fully booked on that night. It's peak season now.

恐怕那天晚上各种类型的房间都预订满了。现在是旺季。

6. 变更预订

1) Sorry, due to..., I have to cancel the reservation made in your hotel.

对不起，因为……我不得不取消在贵宾馆的预订。

2) I want/would like to change my reservation information.

我想更改我的预订信息。

3) I'd like to cancel a reservation.

我要取消一项预订。

4) I want/would like to extend it for two more nights.

我想再延长两个晚上。