服务英语·楼层服务 黄金句

服务英语·楼层服务 黄金句

1. 提供服务

1) Tenth floor service desk, what can I do for you?

这是10楼服务台，有什么可以帮您？

2) May I show you to your room, please?

我可以领您到您的房间吗？

3) Welcome to our hotel, sir.

欢迎您来到我们饭店。

4) If you want something, please push the bell.

如果您有什么需要，请按电铃。

5) I am glad to serve you.

很高兴为您服务。

6) I am an attendant on this floor. What can I do for you?

我是楼层服务员，我能为您做什么？

7) Do you want hot water and cold water now?

您现在需要热水和冷水吗？

8) This is the light switch and that is the temperature adjuster, sir.

先生，这是电灯开关，那是温度调节器。

9) There are closed-circuit television programs from 8 p.m. to 2 a.m. every day.

每天晚上8点到次日2点播放饭店闭路电视节目。

10) Your room number is 8705. Let me show you up there.

您的房号是8705，我领您去。

11) Let me tell you something about the service in our hotel.

我简单向您介绍一下饭店提供的服务。

12) Let me help you with your luggage.

我来帮您提行李。

13) If you need anything, please push this button and call the service or dial 8100, the Housekeeping Service Centre.

如果您需要服务，请按电铃叫房间服务或拨电话8100，那是客房服务中心。

14) We will send the tea to the room when the visitors come.

您的客人来访时，我们会送茶水进房间的。

15) If you want to have your shoes polished, please put them outside the door.

如果您希望我们帮您擦皮鞋，请将鞋放在门外。

2. 要求&回应服务

1) Would you please give me some envelopes and writing paper?

请给我一些信封和信纸，好吗？

2) Just a moment, please. I'll bring you some soon.

请稍等，我马上给您拿来。

3) I felt a bit cold when I slept. Please bring me a blanket.

我入睡时感觉有些冷，请给我一条毛毯。

4) The soap in the toilet is used up. Would you please give me a new one?

卫生间的香皂用完了。请给我再添一块新的好吗？

5) I'll send it up to your room, just one moment, please.

我马上送到您的房间来，请稍等。

6) Good morning, Housekeeping Service Centre. What can I do for you?

早上好，客房服务中心，我能为您做什么？

7) The room light is too dim, please get me a brighter one.

房间灯光太暗，可否换一个亮灯泡。

8) Some of my friends will come and see me this afternoon. Could you please bring me more tea cups and chairs?

今天下午有几个朋友要来看我，请给我送些杯子和椅子好吗？

9) I will send them at once.

我马上就送来。

10) I'm leaving for Shanghai today and will be back in two days, can this room be kept for me?

我今天要到上海去，两天后回来，这间房可以保留给我吗？

11) Certainly, but you will have to pay for it as usual.

可以，不过您在这期间要照付房费。

12) If someone looks for me, please tell him that I will be back after 10 o'clock.

如果有人来找我，请告诉他我10点后回来。

13) I will leave a note for him, please give it to him.

我留下一张纸条请转交给他。

14) Is there anything I can do for you before you leave?

在您离开之前有什么我能为您做的吗？

15) Please wake me up at 5 o'clock tomorrow morning.

请在明天早晨5点叫醒我。

16) I am looking for room 606.

请问606房间怎么走？

17) It's at the end of this corridor, sir.

先生，房间在走廊的尽头。

18) We would like to go shopping. But my baby is just asleep now, can you look after my baby for me?

我们想出去购物，现在我们的孩子睡着了，你能代我们照看吗？

19) I'm sorry, sir. I am afraid that I can't take the responsibility, but we do have baby-sitter service.

对不起，先生，恐怕我不能胜任，但我们可以提供照看婴儿的服务。

20) Please dial 8 for the Housekeeping Department. They will arrange a baby-sitter for you.

你可以拨8与客房服务中心联系，他们会为您安排照看婴儿服务。

21) Do you know how much it will cost?

你能告诉我如何收费吗？

22) It is 50 Yuan per hour for baby-sitter service.

照看婴儿服务每小时收费50元。

23) Do you have an iron and ironing board that I can borrow?

我可以借用一下你们的电熨斗和烫衣板吗？

24) Yes, sir. I will send someone up with them right away. Your room number, please?

好的先生，我马上派人给您送来，请问您的房号？

25) I have a hair dryer, but I can't put the plug into the socket.

我有一个吹风机，但插座不好用。

26) Would you please show me your hair dryer?

让我看看你的吹风机好吗？

27) Your hair dryer is 110v which is different from Beijing's. Let me bring you a transformer.

先生，您的电吹风用的是110伏的电压，与北京电压不匹配，我给您拿一个变压器吧。

28) May I refill your mini-bar?

我可以补充您的小酒吧吗？

29) Shall I pay you now for what I have drunk?

我需要现在支付我喝的饮料钱吗？

30) No, sir. We have charged it to your room already.

不，先生。我们已将其记入您的房费中了。

3. 结账

1) Any comments and suggestions are warmly welcome.

请您多提宝贵意见。

2) I will be checking out around noon. Where can I pay the bill?

我中午要结账离店，在哪里付账？

3) Please settle your bills at the Front Office. It's on the first floor.

请在前台收银处结账，它在一楼。

4) You can pay in the lobby on the ground floor. Welcome to come here again, goodbye!

您到大厅一楼付账，欢迎您下次再来，再见！

5) Can I pay you directly in cash?

我可以付现金给您吗？

6) Sorry, we are not allowed to accept cash.

对不起，我们无权接受现金付账。