服务英语·楼层服务 情景对话

服务英语·楼层服务 情景对话

1. 叫醒服务

S= Staff (员工) G= Guest (宾客)

S: Room Service. Can I help you?

客房服务部，请问有什么可以帮您的吗？

G: Yes. This is Jimmy in room 102. I'd like a wake-up call tomorrow morning.

是的。我是102房的吉米，我想要一个明天早上的叫醒服务。

* * *

S: What time, sir?

几点，先生？

G: 7:00 a.m.

早上7:00。

* * *

S: We'll take care of it, sir.

我们会叫你的，先生。

G: Thank you.

谢谢。

* * *

S: Oh, sir, we also have a computer wake-up service.

哦，先生，我们还有一个电脑叫醒服务。

G: Oh?

哦？

* * *

S: You can dial 6 first and then 0700 for the time. There must be five digits in the final number.

你可以先拨6然后拨0700定时。也就是你最后一共拨5个号码。

G: 60700. I see.

60700。我明白了。

* * *

S: That's it, sir. Our computer will record the time and your room number.

正是如此，先生。我们的电脑会记下你的叫醒时间和房号。

G: That's great. Thank you.

太棒了。谢谢。

* * *

S: You're welcome, sir. Have a good sleep.

不客气，先生。晚安。

2. 打扫房间

S= Staff (员工) G= Guest (宾客)

G: Hello.

您好。

S: Hello. Housekeeping. May I clean your room now, sir?

您好。客房部服务部。我现在可以为您打扫房间吗，先生？

* * *

G: I am tired at the moment.

我现在有点累。

S: What time would be convenient, sir?

那什么时间方便呢，先生？

* * *

G: Let me see. Er…Could you clean the room while I am out for lunch?

我想一想。嗯……您能在我吃午饭的时候来打扫吗？

S: When will you go out for lunch, sir?

您什么时候去吃午饭呢，先生？

G: About 11:30.

大约11:30。

S: Oh, sorry, sir. I'm afraid no cleaning can be done between 11:30 a.m. and 2:30 p.m., sir.

哦，不好意思，先生。我们在上午11:30至下午2:30不提供清扫房间的服务。

* * *

G: Oh, I see. Could you come between 3:30 p.m. and 4:30 p.m.?

哦，我明白了。那你下午3:30至4:30能来吗？

S: I guess so.

我想可以的。

* * *

G: OK. I'll put the house keeping sign on my door knob before I go out in the afternoon.

好的。我将在我下午外出前把清扫房间的标志牌放在我门把手上。

S: Yes, sir. We will come and clean your room, then.

好的，先生。我们会在那时来为您打扫房间的，先生。

* * *

G: Thank you very much.

非常感谢。

S: You're welcome. And I'm sorry to have disturbed you, sir.

不客气。很抱歉打扰您，先生。

* * *

G: That's all right. Good-bye.

不客气。再见。

S: Bye.

再见。

3. 洗衣服务

S= Staff (员工) G= Guest (宾客)

S: Good morning. Housekeeping. May I help you?

上午好，客房部。有什么可以帮您的吗？

G: Yes. I have some shirts to be washed.

是的我有几件衬衫要洗。

* * *

S: When do you need them, sir?

请问您什么时候需要呢，先生？

G: Not straight away.

不着急。

* * *

S: Will tomorrow morning be all right?

那明天上午好吗？

G: That will be fine. But I have a suit that I would like to be pressed as soon as possible.

好的。但我还有一件西服希望能尽快熨烫一下。

* * *

S: If you are in a hurry, we have a two-hour quick service. But there is an extra charge of 50% for it.

如果你着急的话我们有两小时内的加急服务。但那要收50%的额外加价。

G: That's fine. And there is also a stain on my suit. Could you remove it?

好的。上面还有一个污渍，能去除吗？

* * *

S: What kind of stain is it, sir?

什么样的污渍呢，先生？

G: I spilled some milk on it.

我不小心撒上面一些牛奶。

* * *

S: We will do our best to remove the stain, but we cannot guarantee the result.

我们会尽力去除污渍的，但我们并不能保证结果。

G: OK, thank you.

好，谢谢。

* * *

S: OK, sir, we will send a room maid to collect your laundry. Your suit will be charged as an express service. And we will deliver it this morning around 9:00.

好的，先生，我们将派服务生去取你要洗的衣物。你的西服会按快速服务收费。我们上午9∶00左右将给您送回去。

G: That's fine.

很好。

* * *

S: Your room number, please?

请问您的房间号，先生？

G: Room 1120. Thank you.

1120房间。谢谢

* * *

S: You're welcome.

不客气。