服务英语·电话服务 黄金句
服务英语·电话服务 黄金句
1. 电话找人
1) Could you put me through to Room 618, please?
是的，请问能帮我接通618房间吗？
2) I'd like to speak to Mr. Bramley.
我想和布拉姆雷先生通话。
3) Is this the Holiday Hotel?
请问是假期大酒店吗？
2. 打错电话
1) I'm sorry I have the wrong number.
抱歉我打错电话了。
2) Is this 02-2718-5398?
这里是02-2718-5398吗？
3) Sorry to have bothered you.
很抱歉打扰你了。
4) I'm sorry. I think I must have dialed the wrong number.
很抱歉。我想我一定是打错电话了。
5) Could I ask your number? Is it 2211-5588?
我可以核对一下电话号码吗？是不是2211-5588？
3. 要求转分机
1) May I have extension two-one-one?
可以帮我转分机211吗？
2) Can I have extension two-one-one, please?
能帮我转分机211吗？
3) May I speak to David, extension two-one-one?
我可以找211分机的大卫吗？
4) Extension two-one-one, please.
请转211。
5) Please connect me with extension two-one-one.
请帮我转分机211。
6) Could you put me through to the personnel department, please?
请帮我接人事部好吗？
4. 信息咨询
1) Could you try again?
请再试一次好吗？
2) Could you page him for me?
请帮我广播叫他好吗？
3) Is this a paid call?
这是已付费电话吗？
4) I'd like to make an international call.
我想打一个国际电话。
5) Could you tell me the rates for calls to the US?
能不能告诉我打电话到美国的费用呢？
5. 接线员回复
1) May I have your name?/Would you give me your name?
请问您贵姓？
2) Spell the guest's name, please.
请拼出客人的名字，好吗？
3) I'm very sorry. I can't hear clearly. Could you call again?
对不起，因线路问题我听不清楚您说话，请重新打一次好吗？
4) Could you tell me where the guest comes from?
能告诉我客人是哪里人吗？
5) Could you tell me which company the guest is from?
能告诉我客人是哪间公司的吗？
6) I'm sorry. We can't find the guest name on our hotel list.
对不起，我们在酒店的名单上找不到客人的名字。
7) Would you mind connecting the line to reception to check it?
介意我把电话转接到接待处让他们为您查一下吗？
8) I will check it for you again. Just a moment, please.
我再帮您查一下，请稍等。
9) I am sorry to have kept you waiting.
很抱歉，让您久等了。
10) Could you repeat what you said?/I beg your pardon?
请您重复一遍您说的，好吗？
11) I'm afraid there is no reply from Room 510.
510号房没人接电话。
12) Would you like to leave a message?
您要留言吗？
13) It's collect.
这是接听人付费的电话。
