服务英语·维修服务 黄金句

服务英语·维修服务 黄金句

1. 客户反应问题

1) The light in the room is too dim. Please get me a brighter one.

房间的灯太暗了，请给我换一个亮点的。

2) I feel cold, maybe I've got a cold.

我觉得很冷，也许我感冒了。

3) The water tap drips all night long. I can hardly sleep.

水龙头的水滴了一整夜，我几乎一夜没睡。

4) The toilet is stopped up.

马桶堵住了。

5) There is something wrong with the shower.

喷头坏了。

6) There is no water in the water closet. Would you please have it repaired?

马桶没有水，请修理一下好吗？

7) I can't fall asleep because the tap is dripping.

水龙头滴水，吵得我无法入睡。

2. 问题回应

1) Good evening. Did you ring for service? What can I do for you?

晚上好。您打电话要求服务了吗？我能为您做些什么？

2) Do you mind if I move your things?

您介意我挪动一下您的东西吗？

3) If you need any things, please let us know.

如果您需要什么东西，请与我们联系。

4) Excuse me, what can I do for you?

打扰了，我能为您做什么？

5) Here is the blanket and hot water. Anything else I can do for you?

这是给您的毛毯，还有开水，您还需要我为您做点什么吗？

6) Housekeeping. Can I help you?

客房部，我可以帮您吗？

7) We will send someone to repair it immediately.

我们马上派人来修。

8) Room Maintenance. May I come in?

客房维修，我可以进来吗？

9) What's wrong with the toilet?

马桶怎么了？

10) Let me see. The toilet is clogged.

让我看看，马桶堵了。

11) It's all right now. You may try it.

现在好了，您可以试试。

12) I will be back soon with a new part.

我马上去拿个新零件回来。

13) Did you call for service, sir?

先生，您叫服务了吗？

14) I am very sorry about the noise, sir. We will look into it.

对不起先生，噪声吵到您了，我们马上调查是怎么回事。

15) What's the matter, sir?

怎么了，先生？

16) What's wrong with the toilet?

卫生间出什么毛病了？

17) What is the trouble? Anything that needs repairing?

怎么了，有什么需要维修的吗？

18) I will fix it for you.

我来修理。

19) I will do it right away.

我马上就为您做。

20) I will bring it right away.

我马上给您拿来。

21) I will take care of it personally.

我会亲自解决这件事的。

22) We will bring the replacement immediately.

我们马上给您换一个。

23) It is hard to get a similar one.

很难再找到和这一样的了。

24) I am sorry, we can't fix it today.

对不起，我们几天修不了。

25) Would you mind changing a room? The toilet is hard to repair today.

您换个房间好吗？卫生间今天修不好了。

26) Since the water pipes are being repaired, cold water is not available from 9:00 a.m. to 4:00 p.m.

由于水管维修，上午9点至下午4点没有冷水供应。

27) Sorry for the inconvenience. We do hope you enjoy your stay here.

抱歉，给您带来不便，真心希望您住店愉快。

28) Wait a moment, please. I will inform the Engineering Department to send someone to repair it.

请稍等，我马上通知工程部来人修理。