服务英语·维修服务 情景对话

服务英语·维修服务 情景对话

1. 修理厕所

M= Maintainer(维修工) G= Guest (宾客)

M: Housekeeping. Can I help you?

客房部。请问有什么可以帮您吗？

G: Yes, there seems to be something wrong with the toilet.

是的，抽水马桶好像坏了。

* * *

M: We'll send someone to repair it immediately. What's your room number, please?

我们会马上派人来修的。请问您的房间号码是？

G: 1287.

1287。

* * *

M: May I come in?

我可以进来吗？

G: Come in.

进来。

* * *

M: What's the trouble?

怎么回事？

G: The toilet doesn't flush.

抽水马桶不冲水了。

* * *

M: Let me see. Oh, it's clogged…It's all right now. You may try it.

让我看看。哦，堵住了……现在没事了。你也可以试一试。

G: Yes, it's working now. Thank you.

是的，现在好了。谢谢你！

* * *

M: You're welcome. Anything else?

不客气。还有别的事吗？

G: The water tap drips all night long. I can hardly sleep.

水龙头滴了一整夜。我几乎一夜没睡。

* * *

M: I'm very sorry, sir. Some part needs to be replaced. I will be back soon.

非常抱歉，先生。有个零件要换了。我很快就回来。

2. 借备用钥匙

S= Staff(员工) G= Guest (宾客)

G: I locked myself out of the room. May I borrow a duplicate key?

我把自己锁在房间外。我可以借一把备用的钥匙吗？

S: Don't worry, Mr. Bell. I'll open the door for you.

别担心，贝尔先生。我来为你开门。

* * *

G: Thank you very much. Sometimes I'm quite absent-minded.

非常感谢。有时我很心不在焉的。

S: It doesn't matter, Mr. Bell. What else can I do for you?

没关系，贝尔先生。还有什么我可以帮你的吗？

* * *

G: Ah, I'm afraid there's something wrong with the TV. The picture is wobbly.

啊，电视貌似有毛病了。画面很不稳定，摇摇晃晃的。

S: I'm sorry. May I have a look at it?

很抱歉。我可以看一下吗？

* * *

G: Here it is.

请看，这儿呢。

S: I'll send for an electrician from the maintenance department. We can have it repaired. Please wait just a few minutes, Mr. Bell.

我给您从维护部门请电工。我们一定会把它修好的。请稍等几分钟，贝尔先生。

3. 修理电视

E= Electrician(电工) G= Guest (宾客)

E: May I come in?

我可以进来吗？

G: How do you do?

你好。

* * *

E: How do you do? The TV set is not working well. Is that right, Mr. Bell?

你好。这台电视机坏了。对吗，贝尔先生？

G: No, it isn't.

是的，电视效果很差。

* * *

E: Let me have a look. Mr. Bell, everything is OK now.

让我看一看。贝尔先生，现在一切都好了。

G: What efficiency! Thanks a lot. This is for you.

效率真高！ 多谢了。这是给你的。

* * *

E: Oh, no. We don't accept tips, but thank you, anyway. We wish you a nice stay with us, Mr. Bell.

哦，不。我们不收小费，但是无论如何谢谢你。我们希望您在我们这儿住得开心愉快，贝尔先生。