服务英语·航班晚点 情景对话

服务英语·航班晚点 情景对话

Airport staff（A）：机场工作人员

Traveler（T）：旅客

1. 机械故障

T: Can I board now?

我现在可以登机吗？

A: Can I see your boarding pass and passport please?

我能看一下您的登机牌和护照吗？

* * *

T: Sure.

当然。

A: Are you taking the CA flight 508 from Beijing to New York?

您是乘坐从北京飞往纽约的CA508号航班吗？

* * *

T: Yes. Is there anything wrong?

是的。有什么问题吗？

A: I'm sorry, sir. The CA flight 508 has been delayed due to some mechanical troubles. The engineers are making a careful examination of the plane.

先生，不好意思。CA508次航班由于机械故障已延误，机械师们正在对飞机进行仔细检查。

* * *

T: Oh, my god. I haven't experienced such things before.

天哪，我从来没遇到过这种事呢。

A: Could you please sit for a while in the waiting lounge?

先生，您先去候机厅休息一下吧。

* * *

T: No, I have questions.

不，我还有问题要问。

A: Please, I try my best to answer your inquiries.

请说吧，我会尽力解答的。

* * *

T: How long shall I wait at most?

我最多要等多长时间？

A: It depends on the defect and the time the technicians need. So I am not very clear, sir.

这取决于飞机故障的程度和工程师需要的时间。所以我也不太清楚，先生。

* * *

T: But I have very important things to do in New York.

但我在纽约有很重要的事情要做。

A: I know, sir. Every passenger has something to do in their destination. I'm sorry, I can't help.

我知道，先生。每位旅客在他们的目的地都有事情要处理。对不起，我也帮不了什么忙。

* * *

T: I am not kidding you. I am going to do some business with big customers. I can't afford being late for it.

我不是开玩笑的，我要去跟一些大客户谈生意，我真的不能够迟到。

A: I understand, sir. But what I can do is that I reassure you we will solve the problem as soon as possible.

我很理解你，先生。但是我能做的就是保证我们会尽快解决问题的。

* * *

T: Alright. So tell me whether the flight will take off today?

好吧，所以告诉我这趟航班今天会起飞吗？

A: I'm not sure, but the flight defects are usually resolved within a day. Now is 9:00 in the morning. I believe that there is a good chance that it will take off today, sir.

我不确定，但是通常来说飞机故障都会在一天内解决，现在是早上九点，我相信有很大的可能飞机会在今天起飞的。

* * *

T: I hope so, then.

那么希望如此了。

A: Thank you for your cooperation, sir.

谢谢您的配合，先生。

2. 大雾

T: When shall we take off? We have waited for almost an hour.

我们什么时候起飞？我们已经等了快一个小时了。

A: We are waiting for an improvement in the weather conditions. The fog is increasing now.

我们在等天气好转。现在雾越来越大了。

* * *

T: Is there fog outside? I didn't notice that in the waiting lounge.

外面有雾吗？我在候机厅的时候没有注意到。

A: Yes. The fog appeared very quickly. We didn't expect to delay take-off, either. But now we can't help but wait, Sir.

是的，雾来得很快，我们也没料到会延迟起飞，但现在我们只能等了，女士。

* * *

T: But I am a little bit anxious. You know, my mom is ill at home and I am supposed to rush home as soon as possible.

但我还是有点焦虑，你知道，我母亲在家里病了，我应该尽快赶到家的。

A: I'm sorry to hear that, Sir. I understand your feelings. Can you ask your other family members to attend your mother now?

我很难过听到这个消息。我理解您的感受，你可以现在先叫其他的家人照看你母亲吗？

* * *

T: I'd like to, but they are all out now. I am expected to be the first to get home.

我也想，但是他们现在都在外面，我本来应该是先到家的。

A: I'm very sorry, Sir. But we will take off as soon as possible when it is visible outside.

很抱歉，女士。但如果外面能见度可以的话，我们会尽快起飞的。

* * *

T: All right. Then I'd like to be informed if we are going to take off.

好吧，那如果要起飞的话请尽快通知我。

A: No problem. Shall I bring you a cup of water?

没问题，我给您拿杯水吧？

* * *

T: Yes, please. Thank you.

好的，谢谢你。

A: You are welcome.

不客气。

3. 航班误点

T: I had a connecting flight, but our arriving flight was late.

我要转机，可是我们第一趟航班来晚了。

A: We will help you make alternative plans.

我们会帮您另外安排的。

* * *

T: Can you give me the number of the airline so that I can call them?

你能给我航空公司的号码吗？我要打个电话。

A: The airlines always have personnel at the arrival gate to help you when a flight is late. We can help you right here.

如果航班延误的话，航空公司都会有工作人员在飞机出口帮助旅客。我们可以在这里给您提供帮助。

* * *

T: I remember that when we booked this flight, our connecting flight was the only one on this day.

我记得我们订这趟航班时，我们要转机的航班是今天的最后一趟了。

A: Our ticketing system is tied with other airlines'. If we cannot accommodate you, perhaps another airline has some open seats to your destination.

我们的订票系统是和其他航空公司连在一起的，所以如果我们不能为您提供帮助的话，也许其他航空公司会有航班的座位让您到达目的地。

* * *

T: Where will I stay if I can't get another flight tonight?

如果今晚没有另外的航班，我们要在哪里待着呢？

A: Since I believe there is a flight at 5:45 in the morning, you may want to consider just staying at the airport.

我相信明天早上有一趟5:45出发的航班，所以您可以考虑就呆在机场。

* * *

T: I don't think I should pay for a hotel room.

我觉得不应该我们付旅店的钱。

A: We will pay 50 percent of the price of your room.

我们会付50%的住宿费的。

4. 航班取消

T: Where should I check in?

我要在哪里办理登机？

A: What's your flight number, sir?

您的航班号是多少呢，先生？

* * *

T: It's CA 508.

CA508。

A: Is the flight from Beijing to New York at 9:45?

是9点45分从北京飞往纽约的航班吗？

* * *

T: Yes, it is.

是的。

A: I'm sorry, sir. We have just been informed that this flight has been cancelled due to a mechanical problem.

对不起，先生。我们刚刚接到通知，由于机械故障本次航班已取消。

* * *

T: What? …Can you repeat it again?

什么？……你能再说一遍吗？

A: We have just been informed that this flight has been cancelled due to a mechanical problem.

我们刚刚接到通知，由于机械故障本次航班已取消。

* * *

T: It's absurd. Why is there a mechanical problem?

太荒谬了。为什么会有机械故障呢？

A: I'm not sure about that.

这个我不太清楚。

* * *

T: So you are not sure about that, but you are sure that the flight is cancelled, right?

所以你不清楚原因，但是你清楚的是航班取消了，对吗？

A: I'm sorry, sir. There is something wrong with the aeroplane. We have to cancel the flight for the safety of passengers.

对不起，先生。飞机有故障，我们也是为了旅客的安全考虑才决定取消航班的。

* * *

T: Can't you arrange another flight for us?

你们不能安排另一架飞机给我们吗？

A: I'm afraid we can't. All flights have been out.

恐怕不行。所有的航班都外出了。

* * *

T: So when can we depart?

所以我们什么时候能出发？

A: There is another flight from Beijing to New York tomorrow. All delayed passengers will take that flight.

明天会有另外一班从北京到纽约的航班，所有被延误的旅客都会乘那趟航班出发。

* * *

T: Alright. So what do you want us to do now?

好吧，那我们现在该干什么呢？

A: Since it's late now, we'll provide free accommodation for every passenger.

因为已经很晚了，我们将为每位旅客提供免费食宿。

* * *

T: All right. Take me to the hotel now. I'm very tired.

好吧，带我去旅馆吧，我很累了。

A: There is a free shuttle bus outside the terminal building, sir. The driver is waiting for delayed passengers. Please follow me.

候机楼外面有一辆免费的机场大巴，先生。司机已经在等延误航班的旅客了，您现在跟我来吧。

* * *

T: OK, I don't want to miss the flight tomorrow.

好吧，我可不想错过明天的航班了。

5. 着陆地点变更

T: Excuse me. When do we arrive in England?

请问，我们什么时候到英国？

A: We are due in England at 10:40 p.m., but we're going to Austria as the weather in England is bad.

我们应该是10点40分抵达英国，但是由于英国现在天气状况不是很好，所以我们将要先到奥地利停机。

* * *

T: How long are we going to stop in Austria?

我们要在奥地利停多久？

A: It's hard to say, perhaps two hours. Is there anything wrong, sir?

这很难说，也许是两个小时。有什么事吗，先生？

* * *

T: To tell the truth, we're a bit worried. We planned to catch CA932 at 11:30 in England. It is 10:30 England time already. We're afraid that we might miss the flight as the result of the delay. If we miss the flight, we will have to stay three more days in England waiting for the next flight. Can you do anything for us?

是的，说实话我们有点担心。我们计划在英国搭乘11点30分的CA932航班，现在已经是英国时间10点半了，我们可能会因为本次航班的延误错过那趟航班。如果我们真的错过的话，我们只能在英国多待三天等下一趟航班了。你有什么办法帮我们吗？

A: I'm awfully sorry. The only thing we can do is to contact CAAC office in England when we get there. Maybe they will wait for you if you are not too late or arrange you another flight to your destination if possible.

十分抱歉。我们能做的就只是到达目的地的时候帮您联系英国的中国航空办公室，或许他们会等您，如果我们到达的时间没有太晚的话。或者他们会安排另一趟去往目的地的航班，如果可能的话。

* * *

T: That's great! Be sure to contact CAAC office, please. It's very kind of you indeed.

那太好了，一定要帮我们联系国航办公室啊，太感谢你了。

A: Don't worry, sir. Perhaps the weather in England is going to be clear very soon. The weather report says there is no rain today.

不用担心，先生。或许英国的天很快就会变晴了。因为天气预报说今天没有雨的。

* * *

T: Is that so?

是这样吗？

A: Yes. I'm telling the truth.

是的，我说的是实话。

* * *

T: I hope it's gonna be fine, too.

我也很希望天气变好。

A: Can I bring you something to eat or drink?

您需要吃点东西或喝点东西吗？

* * *

T: Yes, please. Two cups of coffee.

好的。两杯咖啡。

A: Ok, I'll be back right now.

好的，我很快就回来。

* * *

T: That's very nice of you.

你真是太好了。

6. 交通管制

A: Ladies and gentlemen, our flight will be delayed for 1 hour due to traffic control in the airport.

女士们，先生们，因为交通管制，我们的航班将推迟一小时。

T: Excuse me, Miss, what did the announcement say?

小姐，打扰了，通知说什么？

* * *

A: We'll be delayed for 1 hour because of the traffic control.

我们的航班将推迟一小时。因为交通管制。

T: No kidding! We'll miss the connecting flight.

别开玩笑！我们会赶不上转乘航班的。

* * *

A: Oh, will you? That's too bad. We are really sorry to cause you a lot of trouble.

噢，是吗？太糟糕了。给你们带来诸多不便，我们真的很抱歉。

T: I really have to get to New York by this evening. Would you please try to find any other available flight?

我今晚真的要到达纽约，你能给我们安排另一架航班吗？

* * *

A: I'm afraid I can't, sir. Few flights can take off now because of traffic control. But don't worry, I'm sure it will finish very soon.

恐怕不能，先生，因为交通管制，所以很少有飞机现在能够起飞。但是不用担心，我相信这很快就会结束的。