服务英语·要求机上服务 情景对话

服务英语·要求机上服务 情景对话

Air crew（A）：空中乘务人员

Traveler（T）：旅客

1. 机上服务（1）

A: Can I help you, sir?

有什么需要帮忙吗，先生？

T: Yes, I feel very uncomfortable.

是的，我感到很不舒服。

* * *

A: Are you feeling sick or having a headache?

您是感到恶心还是头痛？

T: I just feel that my stomach is rolling.

我感觉好像我的胃在翻滚一样。

* * *

A: Is this your first time to take a flight?

这是您第一次乘飞机吗？

T: Yes, it is.

是的。

* * *

A: I'm afraid you are probably a little airsick.

我恐怕您有点晕机。

T: Oh, really? I don't have seasickness and carsickness, so I didn't think that I would have airsickness.

哦，真的吗，我不晕车也不晕船，所以之前没觉得我会晕机。

* * *

A: It's different. Many people who don't have seasickness and carsickness have airsickness. It's common.

这是不同的。许多人不晕车不晕船，但是晕机，这是很常见的。

T: So what should I do?

所以我要怎么办呢？

* * *

A: Don't worry, sir. We have pills for airsickness. I'll bring it right now.

先生，不用担心，机上有晕机药，我现在就去拿来。

T: That's great. Thank you so much.

太好了，谢谢你。

* * *

A: You are welcome. And you'd better not look out of the window. When you feel hungry, you can eat something but not too much, other wise your airsickness will get worse.

不客气，还有，您最好不要往窗户外面看。如果您饿了，可以吃点东西，但不可以吃太多，不然，晕机会更严重的。

T: I see. Thank you. You are very thoughtful.

我知道了，谢谢你。你的服务很周到。

* * *

2. 机上服务（2）

T: A member of our group feels like vomiting. Can I bother you for some iced water, please?

我们这里有人想吐。能麻烦你拿点冰水吗？

A: Sure. But can I suggest a glass of hot water instead? I think it may help settle down his stomach.

当然。但我建议喝一杯热水，能使他的胃舒服一些。

* * *

T: Is that right? OK.

是吗？那好。

A: Do you know why he is sick? Perhaps I have some ideas if I know the reason.

你知道他为什么想吐吗？要是知道原因的话，可能会有办法的。

* * *

T: I'm not sure. But I guess he didn't have a good sleep last night because we are all very excited to have this trip to America.

我不太确定，但我猜是昨晚没睡好吧，因为我们要去美国，太兴奋了。

A: I see. It's really good to have a journey to America for fun. Now I'm gonna bring some salad to refresh him.

我知道了，去美国玩确实值得高兴。现在我去拿点沙拉来给他吃吧，或许会帮助他清醒一下。

* * *

T: OK, thank you.

好的，谢谢你。

A: And there are sickness bags behind the seat in front of you. If he really wants to vomit, use it, please.

另外，前面座位的后背上挂有晕机袋，如果他真的想吐的话，请用晕机袋吧。

* * *

T: I see.

我知道了。

A: Any other problem?

还有其他问题吗？

* * *

T: How long shall we fly?

我们还要飞多久呢？

A: We just took off one hour ago, so it's about 3 hours.

我们一小时前刚刚起飞，所以还有大约三小时吧。

* * *

T: Oh, it will be a hard time for him. Poor guy.

哦，那对他来说很煎熬啊，可怜的人。

A: Sir, I suggest he sleep for a while, then it will kill some time and also relieve his illness.

先生，我建议他睡一会儿，这样既能消耗时间还能减轻他的难受。

* * *

T: Alright, thank you, miss. It's very thoughtful of you.

好的，谢谢你。你的服务很周到。

A: You are welcome. Call me if you need my help.

不客气，如果有需要尽管叫我。

3. 机上服务（3）

T: Excuse me, Madam, what can I do for you?

打扰了，女士，有什么需要帮忙吗？

A: I feel a bit airsick. Do you have some pills?

我觉得有点晕机，你们有晕机药吗？

* * *

T: Yes, we have. I'll bring the pills. Please wait for a moment.

是的，有，我这就拿来，请稍等。

A: Thanks.

谢谢。

* * *

A: Hi, here is the pill for air sickness. And this is a hot towel. I suggest you put it on your head and have a rest. Maybe you will feel much better.

您好，这是晕机药，这是一个热毛巾，我建议您把它敷在额头上，休息一会儿，或许会有帮助。

T: Wow, it's very kind of you. Thank you.

哇，你真是太好了，谢谢你。

* * *

A: Then what else can I do for you?

我还能为您做什么呢？

T: I don't want to eat anything. So please don't serve me the meals and drinks.

我不想吃任何东西，所以不用给我准备饭和饮料了。

* * *

A: Sure. We are going to arrive in the destination in 2 hours. If you need a doctor, we can contact the ground personnel to arrange it for you in advance.

好的，我们即将在两小时后到达目的地，如果您需要看医生，我们可以提前和地面联系为您安排。

T: OK. If I need, I'll inform you.

好的，如果需要的话我会告诉你的。

4. 机上服务（4）

A: Yes, sir. What can I do for you?

先生，有什么需要帮忙的吗？

T: I'm kind of thirsty.

我有点渴了。

* * *

A: Should I bring some water for you?

我帮您拿点水，好吗？

T: No, thank you. I don't like plain water.

不，谢谢，我不喜欢喝白水。

* * *

A: What kind of drink do you prefer?

您想喝什么样的饮品呢？

T: Do you have coke?

你们有可乐吗？

* * *

A: Sure. A large one or small one?

当然。您要大杯还是小杯？

T: I want a super large one with ice.

我想要超大杯的，加冰。

* * *

A: Ice coke is not good for your health, sir.

冰可乐对身体不好的，先生。

T: It doesn't matter. Just bring it for me.

没关系，给我拿来吧。

* * *

A: Alright.

好的。

T: I am also wondering how long we have to stay in the plane.

我还想问一下，还有多久飞机才降落。

* * *

A: About 2 hours.

大约两个小时。

T: That's too long. I will feel very bored if I have nothing to do.

那太久了。要是没事干会很无聊的。

* * *

A: We have some magazines and books for you to read.

我们有一些杂志和书可以供您阅读。

T: Do you have some tourist guidebooks? I'm going to have a seven-day holiday in America, and I want to go around and do something interesting.

你们有旅游指南之类的书吗？我要在美国度过一个7天的假期，想到处去看看，做一些有趣的事情。

* * *

A: Sure, we have. An English one or Chinese one?

当然，您想要英文的还是中文的？

T: An English one is OK for me.

英文的吧。

* * *

A: OK, I'll be back soon.

好的，我很快就来。

5. 机上服务（5）

T: Excuse me.

打扰一下。

A: Yes, what can I do for you, ma'am?

是的，您有什么需要帮助吗，女士？

* * *

T: I'm a little bit tired and want to have a sleep. Can I have a pillow and blanket?

我有点累，想要睡一会儿，能给我个枕头和毯子吗？

A: Sure. Please wait a minute. Here are the pillow and blanket. Let me help you.

当然，请稍等。这是枕头和毯子，我来帮您吧。

* * *

T: Thank you.

谢谢。

A: Do you feel cold?

您感觉冷吗？

* * *

T: A little. But it's OK.

有点，但还好。

A: Should I turn the air conditioning down for you? It's easy to catch a cold when you are sleeping.

我来帮您把冷气调低吧，睡觉的时候很容易感冒的。

* * *

T: OK, although it's hard for me to get sick, but it's fine just in case.

好的，虽然我很少生病，但是还是调低吧，以防万一。

A: It's done, ma'am. Get a good sleep. Please press the button if you need any help.

好了，女士，您好好休息吧，如果有任何需要，按这个按钮就可以了。

* * *

T: I see. It's very kind of you. Thank you.

我知道了，你真是太好了，谢谢你。

A: You are welcome.

不客气。

6. 机上服务（6）

T: Excuse me.

打扰一下。

A: Can I help you?

有什么需要吗？

* * *

T: Yes. I want to sleep but it's a little noisy. Can you give me a pair of ear plugs.

是的，我想睡一会儿但是有点吵，你能给我一对耳塞吗？

A: Sure. Anything else?

当然，还有其他需要吗？

* * *

T: Oh, I'll appreciate if you bring an eyeshade too. I'm not used to the light when I'm sleeping.

哦，如果你能拿眼罩来就太好了，要知道，我不太适应睡觉时候有灯光。

A: Yes, I understand. I'll bring that, too. And I can put the shutter down for you.

嗯，我理解，我会拿来的，我可以帮您把百叶窗放下来。

* * *

T: Oh, that's great. You are so thoughtful.

哦，那太好了，你真细心。

A: Please wait a moment, I'll be right back.

请稍等，我一会儿就来。