服务英语·丢失行李 情景对话

服务英语·丢失行李 情景对话

Airport staff（A）：机场工作人员

Traveler（T）：旅客

1. 丢失行李（1）

T: Excuse me.

打扰一下。

A: Yes, sir. Can I help you?

是的，先生，还有什么需要帮助吗？

* * *

T: One of my suitcases hasn't come out yet.

我还有一个手提箱没出来。

A: Were you on Flight 203 from Beijing?

您搭的是从北京来的203次航班吗？

* * *

T: Yes, I was.

是的。

A: All of the baggage from that flight has been cleared.

那班飞机上的所有行李都已经清理完毕了。

* * *

T: Really? Are you sure?

真的吗？你确定吗？

A: Yes. The plane is empty.

是的，那架飞机已经清空了。

* * *

T: Oh, my God! That means you lost my luggage. What do I have to do? Can you check again? Just to be sure?

哦，天哪！那就是说你们把我的行李弄丢了。那我该怎么办？你能再查一下吗？只是确认一下好吗？

A: I'm sorry, sir, but the plane has been cleared and is being reloaded for the next flight. You'll have to fill out this insurance claim form and submit it at the airline office either here at the airport or downtown.

对不起，先生。飞机已经被清空了，而且正在装下一次航班的行李。您填一下这张保险索赔单，然后把它交到机场或者市区的航空公司办事处。

* * *

T: What can I do now?

那我现在该怎么办呢？

A: The airline will search the computer record to find out where your bag ended up and try to get it back to you as soon as possible.

航空公司会通过电脑记录找出您的包最后到哪儿去了，并且会想办法尽快归还给您。

* * *

T: It seems to be the only way.

这似乎是唯一的办法了。

A: Do you have something important in your luggage?

您的行李中有什么重要的东西吗？

* * *

T: Not really. But it's still upsetting when someone loses his luggage.

也不是，但是丢了行李总归是心情不好的。

A: Yes, I understand. But don't worry, I'm sure they will find your luggage for you very soon and get it back to you.

是的，我理解。但是不用担心，我相信他们会很快找到您的行李然后归还给您的。

* * *

T: I hope so. Thanks.

希望如此了。谢谢。

A: You are welcome. Have a nice day.

不客气，祝您心情愉快。

2. 丢失行李（2）

T: Excuse me, I can't find my baggage.

打扰一下，我找不到我的行李了。

A: Can I see your baggage claim and air ticket?

我能看一下您的行李签和机票吗？

* * *

T: Sure. Here you are.

当然，给你。

A: How many pieces of baggage have you lost?

您丢了几件行李？

* * *

T: Just one piece.

就一件。

A: Can you tell me the features of your baggage?

能告诉我您行李的特征吗？

* * *

T: It's a yellow small bag.

那是个黄色的小包。

A: Don't worry. We will look for it for you right now.

别着急，我们这就去找。

* * *

T: Thank you. I am waiting here.

谢谢。我就在这里等。

A: Wait a moment please. I will call the Lost and Found Office and see if they receive your luggage. Perhaps someone picked it up and returned it there.

请稍等，我打电话给失物招领处看看他们那里有没有收到您的行李，或许有人捡到您的行李然后把它送到那里去了。

* * *

T: I hope so.

希望如此。

A: Sir, I'm glad to tell you that the Lost and Found Office says that they did receive a bag similar to what you have described.

先生，很高兴通知您，失物招领处说他们确实收到一个跟您描述得很像的包。

* * *

T: Great. I will go there right now. Thank you so much.

太好了，我现在就过去，谢谢你了。

A: You are welcome. Do you know how to get there?

不客气，您知道怎么过去吗？

* * *

T: Oh no. I am so happy that I forget to ask you how to get there.

哦，不知道，我太高兴了忘了问你怎么过去。

A: It's just in the middle of the second floor of the building.

它就在大楼的二层中间位置。

* * *

T: I see. Bye-bye.

我知道了，再见。

A: Bye.

再见。

3. 丢失行李（3）

A: What's wrong, madam? You look so anxious.

发生什么事了，女士，您看起来很紧张。

T: Yes, I lost my baggage just now.

是啊，我刚刚把我的行李丢了。

* * *

A: Take it easy. Would you please tell me more details. I will try to help you.

没关系慢慢说，您告诉我一些细节，我帮您找找看。

T: Thank you. I just collected my luggage and I went to a coffee shop. I put it on the seat next to me. But when I finished drinking the coffee, it's gone.

谢谢你，我刚刚取了行李然后去了一个咖啡店。我把它放在我旁边的座位上，但是当我喝完咖啡后，它就不见了。

* * *

A: What kind of suitcase did you lose?

您丢的是什么样的行李？

T: It's a small blue leather case, with my luggage tag on the top.

是一个很小的蓝色的皮箱，上面有我的行李签。

* * *

A: Or maybe someone just picked up the wrong case.

会不会是有人拿错了？

T: It is impossible! I can't believe it. The case is very rare because it's customized. It's a present from one of my old friends, so it's very precious to me. Help me, please.

不可能的，我不相信。这个箱子很稀少，因为它是定制的，它是我一个老朋友送给我的礼物，对我来说很珍贵。帮我找一下吧。

* * *

A: Sure. Will you please leave your name and your address here? We will try to find the suitcase for you.

当然。您可以把您的姓名地址留下吗？我们会尽量给您找的。

T: How long does it take?

需要多久？

* * *

A: Sorry, I have no idea. Will you please wait here for a while? I will go to the Lost and Found Office to check out whether someone returned it back. If not, we will call the police to help.

对不起，我还不知道，你能在这里等一下吗？我去失物招领处看一下是不是有人把它送回去了，如果不是的话，我们就会报警了。

A: It seems that I have no other choice.

看来只能这样了。

4. 丢失行李（4）

T: I can't find my baggage. Could you please check it for me? Here is my claim tag.

我找不到我的行李，能不能帮我查一下？这是我的行李票。

A: How many pieces of baggage have you lost?

您总共遗失了几件行李？

* * *

T: I lost two suitcases. Just the two checked suitcases.

我丢了两个旅行箱，就是托运的两个箱子。

A: Can you describe your baggage?

您能描述一下您的行李吗？

* * *

T: One is a large dark plastic suitcase, the other one is a small hello kitty suitcase, both with my name tag on the top.

一个是大的黑色塑料行李箱，另一个是小的凯蒂猫的箱子，两个箱子上都有我的名牌。

A: Please wait for a moment and I will check it out for you.

请稍等一下，我帮您查一下。

* * *

T: Alright.

好的。

A: Sorry, madam, we can't find them right now. Could you go to my office with me and make the registration? We will look for it for you.

对不起，女士，我们没有找到您的箱子。您能否跟我到办公室做一下记录，然后我们会帮您找的。

* * *

T: OK.

好的。

A: Will you please fill in the lost baggage form? We will inform you as soon as possible when we find the luggage.

请你填下行李遗失登记表，我们一旦找到行李马上通知您。

* * *

T: OK. It's finished. How soon will you find them?

好的，填好了。那你们多快能找到呢？

A: We will make a lost baggage report later and then submit it to another office. So I afraid I can't promise you anything right away.

我们要做个行李遗失报告，然后把它交给另外一个办事处，所以我恐怕不能给您任何保证。

A: Okay, I understand. Please deliver the baggage to my hotel as soon as you've located it. But I stay here only for a week, so I hope I can get my luggage soon.

好的，我理解。如果找到行李请立即送到我住的饭店。但是我只能在这里住一周，所以我希望能尽快拿回我的行李。

A: Alright. We will try our best, madam.

好的，我们会尽力的。

T: Thank you.

谢谢你。

5. 丢失行李（5）

A: Can I help you sir?

先生，有什么需要帮忙的吗？

T: Yes, I lost one of my luggage.

是的，我丢了一件行李。

* * *

A: Where did you lose it?

您是在哪里丢的？

T: I couldn't find it on the conveyor belt. I just got off the plane.

我在行李转盘上找不到它，我刚下飞机。

* * *

A: Which flight did you take?

您乘坐的是哪个航班？

T: It's CA 308.

是CA308。

* * *

A: Let me check it for you.

让我帮您查一下。

T: Fine. Thank you.

好的，谢谢。

* * *

A: Sir, this conveyor belt is for flight CA 308. Please wait for a while, perhaps your luggage will come out later.

先生，CA308的行李就是由这个转盘送出来，请稍等一会儿，或许您的行李一会儿会出来的。

T: OK.

好的。

(10 minutes later)

（十分钟后）

T: Oh, the conveyor belt is cleared. My luggage hasn't come out.

哦，行李转盘已经清干净了。但是我的行李还没有出来。

A: Oh, maybe someone picked up the wrong bag. What are the features of your bag?

哦，或许有人拿错包了。您的包有什么特征吗？

T: It's a dark leather suitcase with my name tag on it.

是一个黑色的皮箱，上面有我的名牌。

* * *

A: I see. Can I have your address and contact? We will find it for you and send it to you.

我知道了，您能给我您的联系方式和住址吗？我们找到后会给您送过去。

T: Fine. It's Huayuan Road, NO.38. My telephone number is 82311994.

好的，我的住址是花园路38号，电话号码是82311994。

* * *

A: And your passport and ticket, please. I will keep a record of it.

请给我您的护照和机票，我要做个记录。

T: Here you are.

给你。

* * *

A: I see. We will try our best to look for it.

好的，我们会尽力帮您找的。

T: Thank you very much.

谢谢。