一位不愿意戴口罩的顾客给店主留下了1星的评价，店主写下了一条微信回复

一位不愿意戴口罩的顾客给店主留下了1星的评价，店主写下了一条微信回复

Masks have been at the center of a lot of debates these days. And while the greater part of society sees them as life-savers as an abundance of scientific studies have shown they’re critical in fighting the coronavirus, some sceptics are still not convinced.

近来，口罩一直是许多争论的焦点。随着大量科学研究表明，他们在抗击冠状病毒方面发挥了关键作用，社会的大部分人将他们视为救命者，但一些怀疑论者仍不信服。

Recently, a shop owner received a 1-star review from an infuriated customer who made it sound like it was the worst place on earth to shop. But the owner realized it was just the right thing to do and replied to the complaint by giving their side of the story.

最近，一位愤怒的顾客给一位店主打了1星的评价，这听起来像是地球上最不适合购物的地方。但店主意识到这样做是对的，于是就用自己的说法来回应了投诉。

“Writing a nasty review on every source you can find will not stop us from protecting what is important to us,” the owner stated in a mic-drop response. It soon became clear that the customer’s frustration came from the fact that they refused to wear a mask while in the store. But with the pandemic still scavenging around the globe, is wearing one really too much to ask?

“在你能找到的所有信息来源上写一篇恶毒的评论，并不会阻止我们保护对我们来说重要的东西，”店主在mic-drop回复中说。很明显，顾客的沮丧来自于他们在店里拒绝戴口罩的事实。但在疫情仍在全球肆虐的情况下，佩戴口罩是否真的是个过份的要求?

The angry customer left the store a 1-star review for terrible customer service, but it soon turned out not everything was how it sounded

这位愤怒的顾客因为糟糕的顾客服务给了商店1颗星的评价，但很快事实证明并不是一切都像听起来那样

Image credits: Meru Bi (not the actual photo)

Because of the worldwide pandemic, many jurisdictions require individuals to wear face coverings in public spaces, including retail and food stores, and other businesses. But no business owner is ever safe from a customer who refuses to wear a mask, whether politely or aggressively.

由于全球大流行，许多司法管辖区要求个人在公共场所戴口罩，包括零售和食品商店以及其他企业。但如果顾客出于礼貌或咄咄逼人的态度拒绝戴口罩，没有一个企业主是安全的。

So what should a business owner know in case they run into one? Well, first, one should know that The First Amendment to the U.S. Constitution protects an individual’s right to free speech from infringement by the U.S. Government—not a private business. That means that customers and employees have no constitutional free speech rights in a private business or workplace.

那么，万一遇到这种情况，企业主应该知道些什么呢?首先，人们应该知道，美国宪法第一修正案保护个人的言论自由权不受美国政府——而不是私人企业——的侵犯。这意味着顾客和雇员在私营企业或工作场所没有宪法规定的言论自由权利。

But the owner penned this mic-drop response and it all became very clear why the customer was so unhappy

但是店主写了这篇关于“mic-drop”的回复，这就很清楚为什么这位顾客这么不高兴了

According to Jackson Lewis, a company that joins 950 attorneys throughout the U.S. and Puerto Rico who address every aspect of the employer-employee relationship, “A business need not accommodate someone if doing so would impede the business’s ability to safely provide its goods and services.”

杰克逊·刘易斯是一家公司，该公司在美国和波多黎各各地有950名律师，负责处理雇主与雇员关系的各个方面。刘易斯表示，“如果迁就某人会妨碍企业安全提供商品和服务的能力，企业就不需要迁就他。”

“In light of the CDC guidance, customers can be required to wear masks or other suitable face coverings (e.g., bandana, face shield, and the like) subject to applicable state and local ordinances mandating masks.” As a result, businesses indeed have a basis to not accommodate an unmasked customer as long as no-contact shopping alternatives are communicated to the customer where a disability is involved.

根据CDC的指导，可以要求客户佩戴口罩或其他适合的面罩(如大手帕、面罩等)，这符合州和地方法规要求佩戴口罩。“因此，企业确实有理由不接待无面具的顾客，只要向涉及残疾的顾客提供无接触购物方式。”

Image credits: Atoms (not the actual photo)

Encouraging in-store mask use before any incident happens is also one way to avoid a possible misunderstanding. Make sure to communicate your mask policy with very clear signage that includes both your business’s and your state’s face covering requirements. The less you leave for customers to decide upon themselves, the less questions you’ll have.

鼓励在事故发生前到商店使用口罩也是避免可能产生误解的一种方法。确保用非常清晰的标志传达您的口罩政策，包括您的企业和您所在州的面部遮盖要求。你留给客户自己决定的时间越少，你遇到的问题就越少。